REFUND FOR MY CANCELED EVENT

Im reaching out about my refund AGAIN since I've been left on read after being assured mu refund would take place and is "just taking a little longer than usual" That was now over 2 months ago and I still haven't received my refund. I actually haven't even been responded to after reaching out multiple times. Where is my money and where is my refund? This entire experience has been such a frustrating disappointment.

Thanks, 

               Mikenna Abercrombie