SuperTix

I have emailed several times worth zero response since April 16th. What is happening, why are we not receiving any communication?

We have 4 Alice & Wonderland tickets that were canceled. We requested a new date but haven't heard back in months. At this point I want refunds. Please look back at our many emails and respond please.

I've copied my first email on April 10th below and then your reply. I responded to that email and continued to reach out with zero communication for Fork & Film.

Hello Fork n Film,

We have 4 total tickets for Alice on April 18th, 1 of those tickets was a reschedule from the cancelation of a previous show. I did not purchase the tickets all at once.

Ticket 1- was the reschedule from you guys canceling on my sister. I had to deal with that reschedule because I purchased her the ticket as a gift.

Ticket 2- was purchased by my mother as a Christmas gift for my sister's boyfriend

Tickets 3&4 - were purchased by me

That's a lot of moving parts for rescheduling. We only want to attend a show as a group however having multiple people attempt could be problematic if a show sells out.

How do you recommend we proceed?

Deana Cooper

Our ticket holders:

Deana Cooper

Natalie Cooper

Kathleen Cooper (rescheduled ticket from previous cancelation)

& Chris

Hello Deana,

Thank you so much for your email and your patience. We completely understand and are happy to assist you with booking your group for a future show.

We love Alice in Wonderland and hope to bring this film back to our lineup in the future. However, we currently have no upcoming shows for this film. We are so sorry for any inconvenience. Please let me know if your party would like to see any of the films below and I'll gladly follow up with available dates.

Ratatouille
Lilo & Stitch
Beauty and the Beast
Hocus Pocus
The Nightmare Before Christmas
The Princess and the Frog
Elf
The Grinch
The Lady and the Tramp (Dates in 2027)

Please let me know if you have any questions.

I look forward to hearing from you soon!
Have a great day!

Warmly,

Esperanza

D. Cooper

Admin Panel

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