question

Hello. My name is Sarah Tomomatsu and I purchased two tickets to Ratatouille in LA on July 10th, but unfortunately we had a death in the family and won’t be able to make it. I can’t remember if i included ticket protection to reschedule. Would it still be possible to purchase the ticket protection if i haven’t and reschedule our visit? thank you so much. my order number is ST-FNF-25V5-LJKF .