Refund/Transfer

Refund/Transfer

Hi, I know you guys have a strict policy about ticket refunds and transfers. My cousin had purchased two tickets a bit ago and is now unable to go due to a family emergency. Our uncle is diagnosed with leukemia and is now going into hospice care. So my cousin is unable to attend because she will be out of the state to go and see him. I know the chances of a refund/transfer are zero but is there to not have her tickets go to waste?