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Re: Refund Postponed event refund 2nd request

susannevermind@yahoo.com · landed in losangeles@forknfilm.com

2 messages
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  • susannevermind@yahoo.comto Fork Film <losangeles@forknfilm.com>Inbound
    7/4/2026, 3:10:51 PM

    Re: Refund Postponed event refund 2nd request

    Hello,

    I understand that we might get busy however, it has been a few months now since our event was postponed and I have not received a reply in regards to my refund request.  Please let me know what the status of my refund is.

    Thank you,

    Susan Jones

    On Tuesday, March 24, 2026 at 02:01:01 PM EDT, Fork Film <losangeles@forknfilm.com> wrote:


    Dear Susan,

    I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

    Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

    Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

    If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

    If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

    We hope to have the pleasure of hosting you at Fork n’ Film in the future.

    Warm regards,

    Alex


    On Mon, Mar 23, 2026 at 6:19 PM susan jones <susannevermind@yahoo.com> wrote:
    Customer Service,

    I would like a refund for the postponed showing of Ratatouille 03/27.  Unfortunately, no other dates work for our family we hope to be able to enjoy a show at some point.  

    Should you have any questions you can contact me via email or 310-351-9577

    Thank you,

    Susan Jones Radlein 

  • losangeles@forknfilm.comto susan jones <susannevermind@yahoo.com>Reply (operator)
    7/4/2026, 10:14:07 PM

    Re: Refund Postponed event refund 2nd request

    Dear Susan,

    Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

    Refunds are still being processed in the order they were received, and while we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains a top priority.

    We’ll notify you as soon as it’s been completed and will include a copy of your refund receipt at that time.

    Thank you again for your understanding and patience.

    Warm regards,
    Alex


    On Sat, Jul 4, 2026 at 8:10 AM susan jones <susannevermind@yahoo.com> wrote:
    Hello,

    I understand that we might get busy however, it has been a few months now since our event was postponed and I have not received a reply in regards to my refund request.  Please let me know what the status of my refund is.

    Thank you,

    Susan Jones

    On Tuesday, March 24, 2026 at 02:01:01 PM EDT, Fork Film <losangeles@forknfilm.com> wrote:


    Dear Susan,

    I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

    Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

    Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

    If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

    If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

    We hope to have the pleasure of hosting you at Fork n’ Film in the future.

    Warm regards,

    Alex


    On Mon, Mar 23, 2026 at 6:19 PM susan jones <susannevermind@yahoo.com> wrote:
    Customer Service,

    I would like a refund for the postponed showing of Ratatouille 03/27.  Unfortunately, no other dates work for our family we hope to be able to enjoy a show at some point.  

    Should you have any questions you can contact me via email or 310-351-9577

    Thank you,

    Susan Jones Radlein 

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