In need of assistance

Hello
My name is Daniella Puitiza and I have been a member with you guys for two years now. I have been trying to reach anyone via the members email and this general info email and haven’t heard back in almost three weeks. This is completely crazy and unacceptable. I please need assistance and hope to be communicated with asap please. My nyc location has been awol and I feel like I’m not going to get my moneys worth of the pretty pricey membership I paid for which is why I reached out in the first place. To try and figure out what to do/book. Please hope to hear back asap.
Thanks.

Daniella
Sent from my iPhone

Hello
My name is Daniella Puitiza and I have been a member with you guys for two years now. I have been trying to reach anyone via the members email and this general info email and haven’t heard back in almost three weeks. This is completely crazy and unacceptable. I please need assistance and hope to be communicated with asap please. My nyc location has been awol and I feel like I’m not going to get my moneys worth of the pretty pricey membership I paid for which is why I reached out in the first place. To try and figure out what to do/book. Please hope to hear back asap.
Thanks.

Daniella
Sent from my iPhone

Esperanza ! Hi omg I’m so glad to hear from you finally. 

Yeah it’s been a tough year for tour guys so much on hold and cancelled through out the year …which in sense I was truly never going to be able to get all out of my membership. This is incredibly disappointing and frustrating to hear. If the shows are on hold; isn’t there a way to have my membership on hold ??

I’ve been loyal with you guys for some time now 😔

I also asked in my original email if there’s any way my tickets could be used for a guest as well? That seems to be the only way to get use of my membership at this point, besides putting it on hold too. Curious. 

Lastly, I purchased my sister Amanda multiple tickets wifh you guys for the Portland location. She had I believe two shows cancelled and offered to reschedule. But we never heard back and now I don’t even see Portland as an option anymore. What happens with that? More and more of my money is just seems to be up in the air here and it’s incredibly infuriating. We so enjoyed your shows… 

Please lmk how you can help me because I’m so sad and don’t know what to do here. 

Appreciate  it. 

Daniella 

Sent from my iPhone

On Sep 3, 2026, at 3:51 PM, Fork n' Film <info@forknfilm.com> wrote:



Hello Daniella,

Thanks so much for reaching out to us. We sincerely apologize for the delay in communication and any inconvenience caused. We have been experiencing technical difficulties with our communication channels. We're glad you reached out here, let's continue our correspondence on this email thread.

We want to thank you for your loyal support. We strive to create magical moments for all Fork n' Film guests, especially those who have been with us for so long. 

Currently, our NYC events are on pause. However, we will be back soon and hope to announce new dates in the very near future. Your Platinum Fork membership is still valid through November 2026. Once we drop those dates, we'd be happy to book your tickets for an experience in NYC! So stay tuned for those ticket drops, they may happen very soon!

Please let us know if you have any further questions or concerns, we're always happy to help!

We look forward to hosting you again soon!

Warmly,
Esperanza

On Thu, Sep 3, 2026 at 12:08 PM Daniella Puitiza <daniella.puitiza@gmail.com> wrote:

Hello
My name is Daniella Puitiza and I have been a member with you guys for two years now. I have been trying to reach anyone via the members email and this general info email and haven’t heard back in almost three weeks. This is completely crazy and unacceptable. I please need assistance and hope to be communicated with asap please. My nyc location has been awol and I feel like I’m not going to get my moneys worth of the pretty pricey membership I paid for which is why I reached out in the first place. To try and figure out what to do/book. Please hope to hear back asap.
Thanks.

Daniella
Sent from my iPhone

Esperanza ! Hi omg I’m so glad to hear from you finally. 

Yeah it’s been a tough year for tour guys so much on hold and cancelled through out the year …which in sense I was truly never going to be able to get all out of my membership. This is incredibly disappointing and frustrating to hear. If the shows are on hold; isn’t there a way to have my membership on hold ??

I’ve been loyal with you guys for some time now 😔

I also asked in my original email if there’s any way my tickets could be used for a guest as well? That seems to be the only way to get use of my membership at this point, besides putting it on hold too. Curious. 

Lastly, I purchased my sister Amanda multiple tickets wifh you guys for the Portland location. She had I believe two shows cancelled and offered to reschedule. But we never heard back and now I don’t even see Portland as an option anymore. What happens with that? More and more of my money is just seems to be up in the air here and it’s incredibly infuriating. We so enjoyed your shows… 

Please lmk how you can help me because I’m so sad and don’t know what to do here. 

Appreciate  it. 

Daniella 

Sent from my iPhone

On Sep 3, 2026, at 3:51 PM, Fork n' Film <info@forknfilm.com> wrote:



Hello Daniella,

Thanks so much for reaching out to us. We sincerely apologize for the delay in communication and any inconvenience caused. We have been experiencing technical difficulties with our communication channels. We're glad you reached out here, let's continue our correspondence on this email thread.

We want to thank you for your loyal support. We strive to create magical moments for all Fork n' Film guests, especially those who have been with us for so long. 

Currently, our NYC events are on pause. However, we will be back soon and hope to announce new dates in the very near future. Your Platinum Fork membership is still valid through November 2026. Once we drop those dates, we'd be happy to book your tickets for an experience in NYC! So stay tuned for those ticket drops, they may happen very soon!

Please let us know if you have any further questions or concerns, we're always happy to help!

We look forward to hosting you again soon!

Warmly,
Esperanza

On Thu, Sep 3, 2026 at 12:08 PM Daniella Puitiza <daniella.puitiza@gmail.com> wrote:

Hello
My name is Daniella Puitiza and I have been a member with you guys for two years now. I have been trying to reach anyone via the members email and this general info email and haven’t heard back in almost three weeks. This is completely crazy and unacceptable. I please need assistance and hope to be communicated with asap please. My nyc location has been awol and I feel like I’m not going to get my moneys worth of the pretty pricey membership I paid for which is why I reached out in the first place. To try and figure out what to do/book. Please hope to hear back asap.
Thanks.

Daniella
Sent from my iPhone