Re: Important



Hi Sydney,

Thank you for reaching out, and we’re truly sorry for the delay. We completely understand your frustration, especially after waiting three months for a refund that should have been processed much sooner.

You’re absolutely right to expect a smoother process, and we sincerely apologize for the inconvenience and lack of clarity. Our team is actively working through the outstanding refund requests, but unfortunately, we don’t have a specific timeline to provide at this time.

We truly appreciate your patience while we work to get this resolved, and we’re sorry again for the frustration this has caused.

Warmest regards,
The Fork n' Film Team

---

From: Sydney Abbott <abbottsydney24@gmail.com>
Sent: Thursday, August 6, 2026 2:17 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important

 

How long will a refund request take? The refund should be automatic, it’s been 3 months now. This is ridiculous and unfair 

Sent from my iPhone

On Aug 6, 2026, at 4:53 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Sydney,

Thank you for reaching out and for providing all of the details regarding your reservation.

We sincerely apologize for the frustration and disappointment you’ve experienced while trying to get assistance with your refund. We completely understand how upsetting it is to have a postponed event and still be waiting for your refund, especially after reaching out through multiple channels.

We’re truly sorry that you’ve had to continue following up, and we apologize for the lack of communication. We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests.

Thank you for including your order number and ticket details. We’ll review your refund request with our team and get this moving forward. We’ll follow up with you once your refund has been processed and provide confirmation for your records.

We sincerely appreciate your patience, Sydney, and apologize again for the inconvenience. Thank you for giving us the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

---

From: Sydney Abbott <abbottsydney24@gmail.com>
Sent: Friday, July 17, 2026 2:21 PM
To: Fork n Film <info@forknfilm.com>
Subject: Important

 

Hello this is an urgent matter..
My order number is 2ZZX-KVDM-4MT
And i never received a refund from a postponed show in May, can you please give me a refund? This is so frustrating to have spent my money and got no response. I don’t know what else to do, my name is Sydney Abbott
These are my ticket numbers
2ZZX-KVDM-4MT1Q
2ZZX-KVDM-4MT1P

Name is Sydney Abbott and the email is Abbottsydney24@gmail.com
May 15th 2026 was the show date

Please i just want my money back i should not have to keep emailing and sending messages on instagram.



Hello Sydney,

Thank you for following up. We completely understand your frustration, especially after waiting several months and reaching out multiple times regarding your refund. We’re truly sorry that this has taken much longer than expected.

Refunds are continuing to take longer than usual to process, and we understand how difficult it is to continue waiting without a confirmed completion date. While we’re unable to guarantee that an individual refund can be prioritized or provide a specific timeframe, please know that your refund is still being processed.

We’re working to get this completed for you, and we will send you a confirmation as soon as your refund has been finalized.

We sincerely appreciate your continued patience and we're very sorry for the inconvenience.

Warmest regards,
The Fork n’ Film Team

On Fri, Oct 2, 2026 at 1:08 PM Sydney Abbott <abbottsydney24@gmail.com> wrote:

Good evening, I’m getting really frustrated we are in the 5th month of me not getting my refund for a cancelled show in May 2026 and i just really want my money back, i don’t understand why it’s so hard to process my refund. I understand there is a back log for refunds but I’ve reached out several times and to many platforms why can’t my refund be prioritized and processed? 

Sent from my iPhone

On Sep 4, 2026, at 4:22 PM, Fork n' Film <info@forknfilm.com> wrote:



Hello Sydney,

Thank you for following up. We completely understand your concern, and we sincerely apologize that your refund has taken this long. You have been waiting far longer than expected, and we understand your frustration.

 At this time, refunds are still taking longer than usual due to our current processing backlog, so we cannot provide an exact timeframe. We’ll provide an update as soon as we have one.

Thank you for your continued patience, and again, we sincerely apologize for the delay.

Warmly,
The Fork n’ Film Team

On Thu, Sep 3, 2026 at 5:55 PM Sydney Abbott <abbottsydney24@gmail.com> wrote:

When will i get my refund? I don’t understand this. Show was cancelled in May, it’s September now. You contacted me back 3 weeks ago! How many people’s refund requests are ahead of mine? I would really like my funds back please asap this is ridiculous 

Sent from my iPhone

On Aug 10, 2026, at 2:55 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Sydney,

Thank you for reaching out, and we’re truly sorry for the delay. We completely understand your frustration, especially after waiting three months for a refund that should have been processed much sooner.

You’re absolutely right to expect a smoother process, and we sincerely apologize for the inconvenience and lack of clarity. Our team is actively working through the outstanding refund requests, but unfortunately, we don’t have a specific timeline to provide at this time.

We truly appreciate your patience while we work to get this resolved, and we’re sorry again for the frustration this has caused.

Warmest regards,
The Fork n' Film Team

---

From: Sydney Abbott <abbottsydney24@gmail.com>
Sent: Thursday, August 6, 2026 2:17 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important

 

How long will a refund request take? The refund should be automatic, it’s been 3 months now. This is ridiculous and unfair 

Sent from my iPhone

On Aug 6, 2026, at 4:53 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Sydney,

Thank you for reaching out and for providing all of the details regarding your reservation.

We sincerely apologize for the frustration and disappointment you’ve experienced while trying to get assistance with your refund. We completely understand how upsetting it is to have a postponed event and still be waiting for your refund, especially after reaching out through multiple channels.

We’re truly sorry that you’ve had to continue following up, and we apologize for the lack of communication. We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests.

Thank you for including your order number and ticket details. We’ll review your refund request with our team and get this moving forward. We’ll follow up with you once your refund has been processed and provide confirmation for your records.

We sincerely appreciate your patience, Sydney, and apologize again for the inconvenience. Thank you for giving us the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

---

From: Sydney Abbott <abbottsydney24@gmail.com>
Sent: Friday, July 17, 2026 2:21 PM
To: Fork n Film <info@forknfilm.com>
Subject: Important

 

Hello this is an urgent matter..
My order number is 2ZZX-KVDM-4MT
And i never received a refund from a postponed show in May, can you please give me a refund? This is so frustrating to have spent my money and got no response. I don’t know what else to do, my name is Sydney Abbott
These are my ticket numbers
2ZZX-KVDM-4MT1Q
2ZZX-KVDM-4MT1P

Name is Sydney Abbott and the email is Abbottsydney24@gmail.com
May 15th 2026 was the show date

Please i just want my money back i should not have to keep emailing and sending messages on instagram.



Hello Sydney,

Thank you for following up. We completely understand your frustration, especially after waiting several months and reaching out multiple times regarding your refund. We’re truly sorry that this has taken much longer than expected.

Refunds are continuing to take longer than usual to process, and we understand how difficult it is to continue waiting without a confirmed completion date. While we’re unable to guarantee that an individual refund can be prioritized or provide a specific timeframe, please know that your refund is still being processed.

We’re working to get this completed for you, and we will send you a confirmation as soon as your refund has been finalized.

We sincerely appreciate your continued patience and we're very sorry for the inconvenience.

Warmest regards,
The Fork n’ Film Team

On Fri, Oct 2, 2026 at 1:08 PM Sydney Abbott <abbottsydney24@gmail.com> wrote:

Good evening, I’m getting really frustrated we are in the 5th month of me not getting my refund for a cancelled show in May 2026 and i just really want my money back, i don’t understand why it’s so hard to process my refund. I understand there is a back log for refunds but I’ve reached out several times and to many platforms why can’t my refund be prioritized and processed? 

Sent from my iPhone

On Sep 4, 2026, at 4:22 PM, Fork n' Film <info@forknfilm.com> wrote:



Hello Sydney,

Thank you for following up. We completely understand your concern, and we sincerely apologize that your refund has taken this long. You have been waiting far longer than expected, and we understand your frustration.

 At this time, refunds are still taking longer than usual due to our current processing backlog, so we cannot provide an exact timeframe. We’ll provide an update as soon as we have one.

Thank you for your continued patience, and again, we sincerely apologize for the delay.

Warmly,
The Fork n’ Film Team

On Thu, Sep 3, 2026 at 5:55 PM Sydney Abbott <abbottsydney24@gmail.com> wrote:

When will i get my refund? I don’t understand this. Show was cancelled in May, it’s September now. You contacted me back 3 weeks ago! How many people’s refund requests are ahead of mine? I would really like my funds back please asap this is ridiculous 

Sent from my iPhone

On Aug 10, 2026, at 2:55 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Sydney,

Thank you for reaching out, and we’re truly sorry for the delay. We completely understand your frustration, especially after waiting three months for a refund that should have been processed much sooner.

You’re absolutely right to expect a smoother process, and we sincerely apologize for the inconvenience and lack of clarity. Our team is actively working through the outstanding refund requests, but unfortunately, we don’t have a specific timeline to provide at this time.

We truly appreciate your patience while we work to get this resolved, and we’re sorry again for the frustration this has caused.

Warmest regards,
The Fork n' Film Team

---

From: Sydney Abbott <abbottsydney24@gmail.com>
Sent: Thursday, August 6, 2026 2:17 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important

 

How long will a refund request take? The refund should be automatic, it’s been 3 months now. This is ridiculous and unfair 

Sent from my iPhone

On Aug 6, 2026, at 4:53 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Sydney,

Thank you for reaching out and for providing all of the details regarding your reservation.

We sincerely apologize for the frustration and disappointment you’ve experienced while trying to get assistance with your refund. We completely understand how upsetting it is to have a postponed event and still be waiting for your refund, especially after reaching out through multiple channels.

We’re truly sorry that you’ve had to continue following up, and we apologize for the lack of communication. We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests.

Thank you for including your order number and ticket details. We’ll review your refund request with our team and get this moving forward. We’ll follow up with you once your refund has been processed and provide confirmation for your records.

We sincerely appreciate your patience, Sydney, and apologize again for the inconvenience. Thank you for giving us the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

---

From: Sydney Abbott <abbottsydney24@gmail.com>
Sent: Friday, July 17, 2026 2:21 PM
To: Fork n Film <info@forknfilm.com>
Subject: Important

 

Hello this is an urgent matter..
My order number is 2ZZX-KVDM-4MT
And i never received a refund from a postponed show in May, can you please give me a refund? This is so frustrating to have spent my money and got no response. I don’t know what else to do, my name is Sydney Abbott
These are my ticket numbers
2ZZX-KVDM-4MT1Q
2ZZX-KVDM-4MT1P

Name is Sydney Abbott and the email is Abbottsydney24@gmail.com
May 15th 2026 was the show date

Please i just want my money back i should not have to keep emailing and sending messages on instagram.