Re: Refund from cancelled show
lasinski.andrew@gmail.com · landed in info@forknfilm.com
8 messages
State:
Assigned:
- lasinski.andrew@gmail.comto Fork n Film <info@forknfilm.com>Inbound9/4/2026, 6:26:39 PM
Re: Refund from cancelled show
Following up here. Can we get this resolved?On Tue, Aug 11, 2026 at 2:00 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Can I understand why this is taking so long without any confirmation?On Mon, Aug 3, 2026 at 8:12 AM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:I guess Zelle would work. 631-338-2755 is my phone number.On Wed, Jul 29, 2026 at 2:47 PM Fork n Film <info@forknfilm.com> wrote:Hello Andrew,
Thank you for following up on this. We want to apologize for the delay in communication and processing this refund.
We're happy to accommodate your refund and would like to get it processed as soon as possible. We can issue payment via Zelle or ACH/Wire Transfer.
At your earliest convenience, please reply with your preferred payment method and the corresponding details and we'll take care of the rest right away.
Once we receive your payment details, we'll begin processing your refund and send you a confirmation as soon as it has been completed.
We look forward to hearing from you soon.
Warm regards,EsperanzaCustomer Support Manager
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Sent: Monday, July 20, 2026 7:16 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from cancelled showHello,
I was supposed to receive a refund back in April for a show that was cancelled by you. I kept replying back to the email chain and was basically ghosted.
Can someone please review this situation and get back to me with a resolution ASAP? To be honest, I am pretty annoyed by this whole situation.
-Andrew Lasinski
Sent from my iPhone------Andrew LasinskiSales / Account Management CandidateNY / NJ Metro Area(631) 338-2755 - lasinski.andrew@gmail.comto Fork n Film <info@forknfilm.com>Inbound9/9/2026, 1:51:03 PM
Re: Refund from cancelled show
Following up again. I really do not understand why this is so difficult / taking so long. What am I missing here?On Fri, Sep 4, 2026 at 2:26 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Following up here. Can we get this resolved?On Tue, Aug 11, 2026 at 2:00 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Can I understand why this is taking so long without any confirmation?On Mon, Aug 3, 2026 at 8:12 AM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:I guess Zelle would work. 631-338-2755 is my phone number.On Wed, Jul 29, 2026 at 2:47 PM Fork n Film <info@forknfilm.com> wrote:Hello Andrew,
Thank you for following up on this. We want to apologize for the delay in communication and processing this refund.
We're happy to accommodate your refund and would like to get it processed as soon as possible. We can issue payment via Zelle or ACH/Wire Transfer.
At your earliest convenience, please reply with your preferred payment method and the corresponding details and we'll take care of the rest right away.
Once we receive your payment details, we'll begin processing your refund and send you a confirmation as soon as it has been completed.
We look forward to hearing from you soon.
Warm regards,EsperanzaCustomer Support Manager
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Sent: Monday, July 20, 2026 7:16 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from cancelled showHello,
I was supposed to receive a refund back in April for a show that was cancelled by you. I kept replying back to the email chain and was basically ghosted.
Can someone please review this situation and get back to me with a resolution ASAP? To be honest, I am pretty annoyed by this whole situation.
-Andrew Lasinski
Sent from my iPhone--------Andrew LasinskiSales / Account Management CandidateNY / NJ Metro Area(631) 338-2755 - info@forknfilm.comto Nicholas Houston <nick@forknfilm.com>Inbound9/11/2026, 5:10:12 PM
Fwd: Refund from cancelled show
---------- Forwarded message ---------
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Date: Wed, Sep 9, 2026 at 6:51 AM
Subject: Re: Refund from cancelled show
To: Fork n Film <info@forknfilm.com>Following up again. I really do not understand why this is so difficult / taking so long. What am I missing here?On Fri, Sep 4, 2026 at 2:26 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Following up here. Can we get this resolved?On Tue, Aug 11, 2026 at 2:00 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Can I understand why this is taking so long without any confirmation?On Mon, Aug 3, 2026 at 8:12 AM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:I guess Zelle would work. 631-338-2755 is my phone number.On Wed, Jul 29, 2026 at 2:47 PM Fork n Film <info@forknfilm.com> wrote:Hello Andrew,
Thank you for following up on this. We want to apologize for the delay in communication and processing this refund.
We're happy to accommodate your refund and would like to get it processed as soon as possible. We can issue payment via Zelle or ACH/Wire Transfer.
At your earliest convenience, please reply with your preferred payment method and the corresponding details and we'll take care of the rest right away.
Once we receive your payment details, we'll begin processing your refund and send you a confirmation as soon as it has been completed.
We look forward to hearing from you soon.
Warm regards,EsperanzaCustomer Support Manager
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Sent: Monday, July 20, 2026 7:16 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from cancelled showHello,
I was supposed to receive a refund back in April for a show that was cancelled by you. I kept replying back to the email chain and was basically ghosted.
Can someone please review this situation and get back to me with a resolution ASAP? To be honest, I am pretty annoyed by this whole situation.
-Andrew Lasinski
Sent from my iPhone-------- - info@forknfilm.comto Nicholas Houston <nick@forknfilm.com>Reply (operator)9/11/2026, 5:12:25 PM
Fwd: Refund from cancelled show
Hi,I texted you this customer's Zelle details last month but it looks like it was never processed. Will you still be processing this?Here are his details:
Zelle: 631-338-2755Best,Esper---------- Forwarded message ---------
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Date: Wed, Sep 9, 2026 at 6:51 AM
Subject: Re: Refund from cancelled show
To: Fork n Film <info@forknfilm.com>Following up again. I really do not understand why this is so difficult / taking so long. What am I missing here?On Fri, Sep 4, 2026 at 2:26 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Following up here. Can we get this resolved?On Tue, Aug 11, 2026 at 2:00 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Can I understand why this is taking so long without any confirmation?On Mon, Aug 3, 2026 at 8:12 AM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:I guess Zelle would work. 631-338-2755 is my phone number.On Wed, Jul 29, 2026 at 2:47 PM Fork n Film <info@forknfilm.com> wrote:Hello Andrew,
Thank you for following up on this. We want to apologize for the delay in communication and processing this refund.
We're happy to accommodate your refund and would like to get it processed as soon as possible. We can issue payment via Zelle or ACH/Wire Transfer.
At your earliest convenience, please reply with your preferred payment method and the corresponding details and we'll take care of the rest right away.
Once we receive your payment details, we'll begin processing your refund and send you a confirmation as soon as it has been completed.
We look forward to hearing from you soon.
Warm regards,EsperanzaCustomer Support Manager
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Sent: Monday, July 20, 2026 7:16 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from cancelled showHello,
I was supposed to receive a refund back in April for a show that was cancelled by you. I kept replying back to the email chain and was basically ghosted.
Can someone please review this situation and get back to me with a resolution ASAP? To be honest, I am pretty annoyed by this whole situation.
-Andrew Lasinski
Sent from my iPhone--------DeliveredOpenedClicked - nick@forknfilm.comto "Fork n' Film" <info@forknfilm.com>Inbound9/11/2026, 5:31:11 PM
Re: Refund from cancelled show
Hey, I didn't get to refund. What was the total again?On Fri, Sep 11, 2026 at 10:12 AM Fork n' Film <info@forknfilm.com> wrote:Hi,I texted you this customer's Zelle details last month but it looks like it was never processed. Will you still be processing this?Here are his details:
Zelle: 631-338-2755Best,Esper---------- Forwarded message ---------
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Date: Wed, Sep 9, 2026 at 6:51 AM
Subject: Re: Refund from cancelled show
To: Fork n Film <info@forknfilm.com>Following up again. I really do not understand why this is so difficult / taking so long. What am I missing here?On Fri, Sep 4, 2026 at 2:26 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Following up here. Can we get this resolved?On Tue, Aug 11, 2026 at 2:00 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Can I understand why this is taking so long without any confirmation?On Mon, Aug 3, 2026 at 8:12 AM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:I guess Zelle would work. 631-338-2755 is my phone number.On Wed, Jul 29, 2026 at 2:47 PM Fork n Film <info@forknfilm.com> wrote:Hello Andrew,
Thank you for following up on this. We want to apologize for the delay in communication and processing this refund.
We're happy to accommodate your refund and would like to get it processed as soon as possible. We can issue payment via Zelle or ACH/Wire Transfer.
At your earliest convenience, please reply with your preferred payment method and the corresponding details and we'll take care of the rest right away.
Once we receive your payment details, we'll begin processing your refund and send you a confirmation as soon as it has been completed.
We look forward to hearing from you soon.
Warm regards,EsperanzaCustomer Support Manager
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Sent: Monday, July 20, 2026 7:16 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from cancelled showHello,
I was supposed to receive a refund back in April for a show that was cancelled by you. I kept replying back to the email chain and was basically ghosted.
Can someone please review this situation and get back to me with a resolution ASAP? To be honest, I am pretty annoyed by this whole situation.
-Andrew Lasinski
Sent from my iPhone----------Nick Houston
Co-Founder
- info@forknfilm.comto Nicholas Houston <nick@forknfilm.com>Inbound9/11/2026, 5:40:09 PM
Re: Refund from cancelled show
The total is $204.98. Text me a screenshot when you're done and I'l llet the customer know. Thank you!On Fri, Sep 11, 2026 at 10:31 AM Nicholas Houston <nick@forknfilm.com> wrote:Hey, I didn't get to refund. What was the total again?On Fri, Sep 11, 2026 at 10:12 AM Fork n' Film <info@forknfilm.com> wrote:Hi,I texted you this customer's Zelle details last month but it looks like it was never processed. Will you still be processing this?Here are his details:
Zelle: 631-338-2755Best,Esper---------- Forwarded message ---------
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Date: Wed, Sep 9, 2026 at 6:51 AM
Subject: Re: Refund from cancelled show
To: Fork n Film <info@forknfilm.com>Following up again. I really do not understand why this is so difficult / taking so long. What am I missing here?On Fri, Sep 4, 2026 at 2:26 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Following up here. Can we get this resolved?On Tue, Aug 11, 2026 at 2:00 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Can I understand why this is taking so long without any confirmation?On Mon, Aug 3, 2026 at 8:12 AM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:I guess Zelle would work. 631-338-2755 is my phone number.On Wed, Jul 29, 2026 at 2:47 PM Fork n Film <info@forknfilm.com> wrote:Hello Andrew,
Thank you for following up on this. We want to apologize for the delay in communication and processing this refund.
We're happy to accommodate your refund and would like to get it processed as soon as possible. We can issue payment via Zelle or ACH/Wire Transfer.
At your earliest convenience, please reply with your preferred payment method and the corresponding details and we'll take care of the rest right away.
Once we receive your payment details, we'll begin processing your refund and send you a confirmation as soon as it has been completed.
We look forward to hearing from you soon.
Warm regards,EsperanzaCustomer Support Manager
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Sent: Monday, July 20, 2026 7:16 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from cancelled showHello,
I was supposed to receive a refund back in April for a show that was cancelled by you. I kept replying back to the email chain and was basically ghosted.
Can someone please review this situation and get back to me with a resolution ASAP? To be honest, I am pretty annoyed by this whole situation.
-Andrew Lasinski
Sent from my iPhone----------Nick Houston
Co-Founder
- info@forknfilm.comto Nicholas Houston <nick@forknfilm.com>Reply (operator)9/11/2026, 5:40:22 PM
Re: Refund from cancelled show
The total is $204.98. Text me a screenshot when you're done and I'll let the customer know. Thank you!On Fri, Sep 11, 2026 at 10:31 AM Nicholas Houston <nick@forknfilm.com> wrote:Hey, I didn't get to refund. What was the total again?On Fri, Sep 11, 2026 at 10:12 AM Fork n' Film <info@forknfilm.com> wrote:Hi,I texted you this customer's Zelle details last month but it looks like it was never processed. Will you still be processing this?Here are his details:
Zelle: 631-338-2755Best,Esper---------- Forwarded message ---------
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Date: Wed, Sep 9, 2026 at 6:51 AM
Subject: Re: Refund from cancelled show
To: Fork n Film <info@forknfilm.com>Following up again. I really do not understand why this is so difficult / taking so long. What am I missing here?On Fri, Sep 4, 2026 at 2:26 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Following up here. Can we get this resolved?On Tue, Aug 11, 2026 at 2:00 PM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:Can I understand why this is taking so long without any confirmation?On Mon, Aug 3, 2026 at 8:12 AM Andrew Lasinski <lasinski.andrew@gmail.com> wrote:I guess Zelle would work. 631-338-2755 is my phone number.On Wed, Jul 29, 2026 at 2:47 PM Fork n Film <info@forknfilm.com> wrote:Hello Andrew,
Thank you for following up on this. We want to apologize for the delay in communication and processing this refund.
We're happy to accommodate your refund and would like to get it processed as soon as possible. We can issue payment via Zelle or ACH/Wire Transfer.
At your earliest convenience, please reply with your preferred payment method and the corresponding details and we'll take care of the rest right away.
Once we receive your payment details, we'll begin processing your refund and send you a confirmation as soon as it has been completed.
We look forward to hearing from you soon.
Warm regards,EsperanzaCustomer Support Manager
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Sent: Monday, July 20, 2026 7:16 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from cancelled showHello,
I was supposed to receive a refund back in April for a show that was cancelled by you. I kept replying back to the email chain and was basically ghosted.
Can someone please review this situation and get back to me with a resolution ASAP? To be honest, I am pretty annoyed by this whole situation.
-Andrew Lasinski
Sent from my iPhone----------Nick Houston
Co-Founder
DeliveredOpenedClicked - lasinski.andrew@gmail.comto n Film Fork <info@forknfilm.com>Inbound10/2/2026, 10:05:47 PM
Re: Refund from cancelled show
Can someone please respond to me?Sent from my iPhoneOn Aug 3, 2026, at 8:12 AM, Andrew Lasinski <lasinski.andrew@gmail.com> wrote:
I guess Zelle would work. 631-338-2755 is my phone number.On Wed, Jul 29, 2026 at 2:47 PM Fork n Film <info@forknfilm.com> wrote:Hello Andrew,
Thank you for following up on this. We want to apologize for the delay in communication and processing this refund.
We're happy to accommodate your refund and would like to get it processed as soon as possible. We can issue payment via Zelle or ACH/Wire Transfer.
At your earliest convenience, please reply with your preferred payment method and the corresponding details and we'll take care of the rest right away.
Once we receive your payment details, we'll begin processing your refund and send you a confirmation as soon as it has been completed.
We look forward to hearing from you soon.
Warm regards,EsperanzaCustomer Support Manager
From: Andrew Lasinski <lasinski.andrew@gmail.com>
Sent: Monday, July 20, 2026 7:16 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from cancelled showHello,
I was supposed to receive a refund back in April for a show that was cancelled by you. I kept replying back to the email chain and was basically ghosted.
Can someone please review this situation and get back to me with a resolution ASAP? To be honest, I am pretty annoyed by this whole situation.
-Andrew Lasinski
Sent from my iPhone--Andrew LasinskiSales / Account Management CandidateNY / NJ Metro Area(631) 338-2755
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