Re: Fork n' Film: Event Canceled



Hello Lisa,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

---

From: Lisa Martinez <l_martinez8622@yahoo.com>
Sent: Monday, August 24, 2026 12:09 AM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: Fork n' Film: Event Canceled

 

Sent from my iPhone

Begin forwarded message:

From: Lisa Martinez <l_martinez8622@yahoo.com>
Date: August 24, 2026 at 12:07:47 AM PDT
To: Film Fork <sanfrancisco@forknfilm.com>
Subject: Re: Fork n' Film: Event Canceled

Hello,

I’m following up on my refund request. I never received a refund confirmation receipt. It has now been three months. This is very upsetting and frustrating.  Also I did see on your website that you are no longer listing San Francisco shows. I’ve already rescheduled two shows in October from other shows I booked that were postponed/canceled last minute & wanted to make sure they aren’t canceled too. 

-Lisa

On May 14, 2026, at 12:36 PM, Lisa Martinez <l_martinez8622@yahoo.com> wrote:

Thank you for your help I appreciate it! And I look forward to it :) 

Have a nice day, 

Lisa 

On May 14, 2026, at 11:04 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Lisa,

Thank you for reaching out, though I am truly heartened and simultaneously so sorry to hear from you under these circumstances.

I want to offer my deepest apologies for the frustration this has caused. We completely understand your disappointment, especially given that this is the fourth time you’ve dealt with a cancellation or postponement. That is certainly not the experience we want for our guests, and we truly appreciate the grace you've shown us up to this point.

Please rest assured that we are getting right on this immediately. We are processing your full refund now and will follow up with your refund receipt shortly.

Thank you for your patience, Lisa, and for giving us the chance to make this right.

Warm regards,

Sam

Customer Support

On Tue, May 12, 2026 at 12:37 PM Lisa Martinez <l_martinez8622@yahoo.com> wrote:

Hello, 

I am very sad to hear this. Especially since this is now the 4th time I’ve had an event canceled or postponed. Please refund for the event. 

Thank you, 

Lisa

On May 12, 2026, at 10:17 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n' Film Guests, We regret to inform you that the Fork n’ Film shows scheduled for May 22 & May 23 have been canceled. We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this eve‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Canceled Dear Fork n' Film Guests,   We regret to inform you that the Fork n’ Film shows scheduled for May 22 & May 23 have been canceled.   We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this event successfully.   All customers are owed a full refund. Because of the current volume of outstanding refunds and internal restructuring, refunds will take time to process. We understand this is frustrating, and we are actively working through each reservation as quickly as possible. Refund confirmations will be sent in the order reservations are processed.   We sincerely apologize and appreciate your patience as we work through this challenging period.   -Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Dear Lisa,

Thank you for following up with us.

We want to be transparent with you. Due to significant operational changes, our San Francisco events have been canceled, and our San Francisco operations are currently on pause. We sincerely apologize for the disappointment and any inconvenience this may cause.

Because your event was canceled by Fork n' Film, your refund request has already been logged. Please note that refunds are currently taking longer than expected to process. We'll send you a confirmation email along with your refund receipt as soon as your refund is finalized.

We truly appreciate your patience and understanding during this time. If you have any questions or need further assistance, please don't hesitate to reply to this email, and we'll be happy to help.

Warm regards,
The Fork n' Film Team

On Sat, Sep 5, 2026 at 6:32 AM Lisa Martinez <l_martinez8622@yahoo.com> wrote:

Hello, 

Again, I have two events rescheduled for October for San Francisco. You no longer have San Francisco listed on your website. Are these events still happening, or will I be refunded for these as well???

-Lisa

On Aug 27, 2026, at 10:50 AM, Fork n Film <info@forknfilm.com> wrote:



Hello Lisa,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

---

From: Lisa Martinez <l_martinez8622@yahoo.com>
Sent: Monday, August 24, 2026 12:09 AM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: Fork n' Film: Event Canceled

 

Sent from my iPhone

Begin forwarded message:

From: Lisa Martinez <l_martinez8622@yahoo.com>
Date: August 24, 2026 at 12:07:47 AM PDT
To: Film Fork <sanfrancisco@forknfilm.com>
Subject: Re: Fork n' Film: Event Canceled

Hello,

I’m following up on my refund request. I never received a refund confirmation receipt. It has now been three months. This is very upsetting and frustrating.  Also I did see on your website that you are no longer listing San Francisco shows. I’ve already rescheduled two shows in October from other shows I booked that were postponed/canceled last minute & wanted to make sure they aren’t canceled too. 

-Lisa

On May 14, 2026, at 12:36 PM, Lisa Martinez <l_martinez8622@yahoo.com> wrote:

Thank you for your help I appreciate it! And I look forward to it :) 

Have a nice day, 

Lisa 

On May 14, 2026, at 11:04 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Lisa,

Thank you for reaching out, though I am truly heartened and simultaneously so sorry to hear from you under these circumstances.

I want to offer my deepest apologies for the frustration this has caused. We completely understand your disappointment, especially given that this is the fourth time you’ve dealt with a cancellation or postponement. That is certainly not the experience we want for our guests, and we truly appreciate the grace you've shown us up to this point.

Please rest assured that we are getting right on this immediately. We are processing your full refund now and will follow up with your refund receipt shortly.

Thank you for your patience, Lisa, and for giving us the chance to make this right.

Warm regards,

Sam

Customer Support

On Tue, May 12, 2026 at 12:37 PM Lisa Martinez <l_martinez8622@yahoo.com> wrote:

Hello, 

I am very sad to hear this. Especially since this is now the 4th time I’ve had an event canceled or postponed. Please refund for the event. 

Thank you, 

Lisa

On May 12, 2026, at 10:17 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n' Film Guests, We regret to inform you that the Fork n’ Film shows scheduled for May 22 & May 23 have been canceled. We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this eve‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Canceled Dear Fork n' Film Guests,   We regret to inform you that the Fork n’ Film shows scheduled for May 22 & May 23 have been canceled.   We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this event successfully.   All customers are owed a full refund. Because of the current volume of outstanding refunds and internal restructuring, refunds will take time to process. We understand this is frustrating, and we are actively working through each reservation as quickly as possible. Refund confirmations will be sent in the order reservations are processed.   We sincerely apologize and appreciate your patience as we work through this challenging period.   -Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.