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Refund

andrea.n.duron@gmail.com · landed in info@forknfilm.com

4 messages
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  • andrea.n.duron@gmail.comto info@forknfilm.comInbound
    9/7/2026, 1:43:07 AM

    Refund

    Hello,

    I’ve been trying to connect with someone since May. My event was canceled and I am requesting a refund. Please let me know next steps. This is way too long to get a refund for an event I paid a lot of money for and didn’t even get to attend.

    Andrea 
  • info@forknfilm.comto Andrea Duron <andrea.n.duron@gmail.com>Inbound
    9/10/2026, 8:34:05 PM

    Re: Refund

    Hello Andrea,

    Thank you for reaching out and for your patience. 

    We understand how important it is to receive your refund, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.
    We know some guests have been waiting longer than expected, and we truly appreciate your continued patience. While we’re unable to provide a specific timeline at this time, your refund is still being processed, and we’ll be in touch as soon as it has been finalized.
    Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.
    We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.
    Warmest regards,
    The Fork n’ Film Team

    On Sun, Sep 6, 2026 at 6:43 PM Andrea Duron <andrea.n.duron@gmail.com> wrote:
    Hello,

    I’ve been trying to connect with someone since May. My event was canceled and I am requesting a refund. Please let me know next steps. This is way too long to get a refund for an event I paid a lot of money for and didn’t even get to attend.

    Andrea 
  • info@forknfilm.comto Andrea Duron <andrea.n.duron@gmail.com>Inbound
    9/10/2026, 8:40:05 PM

    Re: Refund

    Hello Andrea,

    Thank you for following up. We sincerely apologize for both the delay with your refund and the delay in our communication.

    We understand how important it is to receive your refund, and we truly appreciate your patience. Our team is currently working through a significant backlog of refund requests, which has resulted in longer processing times than expected. We are actively working through these requests and processing them as quickly as possible.

    We understand that you have already been waiting longer than anticipated, and we’re very sorry for the continued delay. While we’re unable to provide a specific timeline at this time, your refund is still being processed and remains a priority.

    As soon as your refund has been finalized, we’ll be in touch and will provide a confirmation for your records.

    We sincerely appreciate your patience and understanding while our team works to complete these outstanding requests.

    Warmly,
    The Fork n’ Film Team

    On Sun, Sep 6, 2026 at 6:43 PM Andrea Duron <andrea.n.duron@gmail.com> wrote:
    Hello,

    I’ve been trying to connect with someone since May. My event was canceled and I am requesting a refund. Please let me know next steps. This is way too long to get a refund for an event I paid a lot of money for and didn’t even get to attend.

    Andrea 
  • info@forknfilm.comto Andrea Duron <andrea.n.duron@gmail.com>Reply (operator)
    9/10/2026, 8:42:17 PM

    Re: Refund

    Hello Andrea,

    Thank you for following up. We sincerely apologize for both the delay with your refund and the delay in our communication.

    We understand how important it is to receive your refund, and we truly appreciate your patience. Our team is currently working through a significant backlog of refund requests, which has resulted in longer processing times than expected. We are actively working through these requests and processing them as quickly as possible.

    We understand that you have already been waiting longer than anticipated, and we’re very sorry for the continued delay. While we’re unable to provide a specific timeline at this time, your refund is still being processed and remains a priority. As soon as your refund has been finalized, we’ll be in touch and will provide a confirmation for your records.

    We sincerely appreciate your patience and understanding while our team works to complete these outstanding requests.

    Warmly,
    The Fork n’ Film Team

    On Sun, Sep 6, 2026 at 6:43 PM Andrea Duron <andrea.n.duron@gmail.com> wrote:
    Hello,

    I’ve been trying to connect with someone since May. My event was canceled and I am requesting a refund. Please let me know next steps. This is way too long to get a refund for an event I paid a lot of money for and didn’t even get to attend.

    Andrea 
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