Re: Important Update Regarding Your Upcoming Reservation

Hello,

I’m following up again regarding my outstanding refund and am hoping you can provide an update on when it will actually be processed.

For context, my original purchase was made in January 2026 for the March 22nd San Francisco showing. On March 16th, just a few days before the event, I was notified that the showing was canceled and I needed to rebook. I rebooked for August 8th.

On July 31st, I was then notified that all San Francisco showings were being canceled and that I would be receiving a refund. I have followed up multiple times since then and have continued to be told that my refund is awaiting processing, with no estimated processing date provided.

I have been very patient throughout this process, especially considering my original purchase was made in January and I already accommodated the first cancellation by rebooking.

I also recently learned that California Business & Professions Code § 22507 requires the ticket price for a canceled event to be fully refunded by the ticket seller within 30 calendar days of the cancellation. Since I was notified of the cancellation on July 31st, that 30-day period has now passed.

Can you please provide an update on the status of my refund and confirm when it will be processed? At this point, I would really like to get this resolved without having to pursue the matter further.

Thank you,

Jennie

On Sep 10, 2026 at 6:46 PM, Jennie Phelps <fandj4ever@gmail.com> wrote:

Hello,

I’m following up AGAIN regarding my outstanding refund and am hoping you can provide an update on when it will actually be processed. I messaged 2 weeks ago and recieved not response.

For context, my original purchase was made in January 2026 for the March 22nd San Francisco showing. On March 16th, just a few days before the event, I was notified that the showing was canceled and I needed to rebook. I rebooked for August 8th.

On July 31st, I was then notified that all San Francisco showings were being canceled and that I would be receiving a refund. I have followed up multiple times since then and have continued to be told that my refund is awaiting processing, with no estimated processing date provided.

I have been very patient throughout this process, especially considering my original purchase was made in January and I already accommodated the first cancellation by rebooking.

I also recently learned that California Business & Professions Code § 22507 requires the ticket price for a canceled event to be fully refunded by the ticket seller within 30 calendar days of the cancellation. Since I was notified of the cancellation on July 31st, that 30-day period has now passed.

Can you please provide an update on the status of my refund and confirm when it will be processed? At this point, I would really like to get this resolved without having to pursue the matter further.

Thank you,
Jennie

On Thu, Aug 20, 2026 at 1:55 PM Fork n Film <info@forknfilm.com> wrote:

Hello Jennie,

Thank you for checking in with us again. We’re very sorry that this has not yet been resolved.

Your refund request is still active with our team and awaiting processing. We recognize that you’ve already been more than patient, and we sincerely apologize that it is taking longer than it should.

At this time, we don’t have a processing date we can provide, and we don’t want to give you a timeframe that we cannot guarantee. What we can assure you is that your request has been documented and has not been forgotten.

Once your refund is finalized, we’ll contact you directly and provide a copy of the refund receipt for your records. There will be no need for you to reach out again for confirmation.

Thank you for bearing with us through such a lengthy process. We’re very sorry for the inconvenience and frustration this delay has caused.

Warmly,

The Fork n’ Film Team

---

From: fandj4ever <fandj4ever@gmail.com>
Sent: Tuesday, August 18, 2026 12:34 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Can you advise what the process time is looking like? As mentioned its already been processing for over 2 weeks. 

Thanks

On Aug 18, 2026 at 12:22 PM, Fork n Film <info@forknfilm.com> wrote:

Hello Jennie,

Thank you for your patience. Your refund request has been logged, and once it's processed, it will be returned to your original method of payment.

Refunds are currently taking a little longer than usual to process, and we truly appreciate your patience while we work to get this completed for you. Once your refund has been processed, we’ll send you a confirmation along with a copy of your refund receipt.

Thank you again for your understanding, and we’re very sorry for the inconvenience.

Warm regards,

The Fork n' Film Team

---

From: fandj4ever <fandj4ever@gmail.com>
Sent: Monday, August 17, 2026 10:15 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Hello,

 Following up on when i can expect my refund? Its been over 2 weeks since i received the below email

On Jul 31, 2026 at 3:00 PM, Fork n Film <info@forknfilm.com> wrote:

Dear Jennie,

We're reaching out with an important update regarding your upcoming Fork n' Film reservation in San Francisco this August.

We want to be transparent with you. Due to significant operational changes, our San Francisco events have been canceled, and our San Francisco operations are currently on pause. We sincerely apologize for the disappointment and any inconvenience this may cause.

Because your event was canceled by Fork n' Film, your refund request has already been logged. Please note that refunds are currently taking longer than expected to process. We'll send you a confirmation email along with your refund receipt as soon as your refund has been finalized.

We truly appreciate your patience and understanding during this time. If you have any questions or need further assistance, please don't hesitate to reply to this email, and we'll be happy to help.

Warm regards,

The Fork n' Film Team

Hello!

 My zelle is : 925-497-4477. Please let me know when it has been processed so i cab confirm i received it.

On Oct 2, 2026 at 9:46 AM, Fork n' Film <info@forknfilm.com> wrote:

Hello Jennie,

Thank you for following up and for providing the additional details regarding your reservation. We sincerely appreciate the patience you’ve shown throughout this process, especially after accommodating the initial cancellation and rebooking your reservation.

We apologize that your refund has taken much longer than expected. We would like to resolve this for you as soon as possible.

Due to changes with our payment platform, we’re unable to issue your refund through the original payment system. However, we can process your full refund of $102.48 via Zelle.

Please reply with the Zelle details, and we’ll take care of this right away.

We appreciate your patience, Jennie, and apologize again for the extended delay. We look forward to resolving this for you.

Warmest regards,
The Fork n’ Film Team

On Fri, Sep 25, 2026 at 6:39 AM fandj4ever <fandj4ever@gmail.com> wrote:

Hello,

I’m following up again regarding my outstanding refund and am hoping you can provide an update on when it will actually be processed.

For context, my original purchase was made in January 2026 for the March 22nd San Francisco showing. On March 16th, just a few days before the event, I was notified that the showing was canceled and I needed to rebook. I rebooked for August 8th.

On July 31st, I was then notified that all San Francisco showings were being canceled and that I would be receiving a refund. I have followed up multiple times since then and have continued to be told that my refund is awaiting processing, with no estimated processing date provided.

I have been very patient throughout this process, especially considering my original purchase was made in January and I already accommodated the first cancellation by rebooking.

I also recently learned that California Business & Professions Code § 22507 requires the ticket price for a canceled event to be fully refunded by the ticket seller within 30 calendar days of the cancellation. Since I was notified of the cancellation on July 31st, that 30-day period has now passed.

Can you please provide an update on the status of my refund and confirm when it will be processed? At this point, I would really like to get this resolved without having to pursue the matter further.

Thank you,

Jennie

On Sep 10, 2026 at 6:46 PM, Jennie Phelps <fandj4ever@gmail.com> wrote:

Hello,

I’m following up AGAIN regarding my outstanding refund and am hoping you can provide an update on when it will actually be processed. I messaged 2 weeks ago and recieved not response.

For context, my original purchase was made in January 2026 for the March 22nd San Francisco showing. On March 16th, just a few days before the event, I was notified that the showing was canceled and I needed to rebook. I rebooked for August 8th.

On July 31st, I was then notified that all San Francisco showings were being canceled and that I would be receiving a refund. I have followed up multiple times since then and have continued to be told that my refund is awaiting processing, with no estimated processing date provided.

I have been very patient throughout this process, especially considering my original purchase was made in January and I already accommodated the first cancellation by rebooking.

I also recently learned that California Business & Professions Code § 22507 requires the ticket price for a canceled event to be fully refunded by the ticket seller within 30 calendar days of the cancellation. Since I was notified of the cancellation on July 31st, that 30-day period has now passed.

Can you please provide an update on the status of my refund and confirm when it will be processed? At this point, I would really like to get this resolved without having to pursue the matter further.

Thank you,
Jennie

On Thu, Aug 20, 2026 at 1:55 PM Fork n Film <info@forknfilm.com> wrote:

Hello Jennie,

Thank you for checking in with us again. We’re very sorry that this has not yet been resolved.

Your refund request is still active with our team and awaiting processing. We recognize that you’ve already been more than patient, and we sincerely apologize that it is taking longer than it should.

At this time, we don’t have a processing date we can provide, and we don’t want to give you a timeframe that we cannot guarantee. What we can assure you is that your request has been documented and has not been forgotten.

Once your refund is finalized, we’ll contact you directly and provide a copy of the refund receipt for your records. There will be no need for you to reach out again for confirmation.

Thank you for bearing with us through such a lengthy process. We’re very sorry for the inconvenience and frustration this delay has caused.

Warmly,

The Fork n’ Film Team

---

From: fandj4ever <fandj4ever@gmail.com>
Sent: Tuesday, August 18, 2026 12:34 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Can you advise what the process time is looking like? As mentioned its already been processing for over 2 weeks. 

Thanks

On Aug 18, 2026 at 12:22 PM, Fork n Film <info@forknfilm.com> wrote:

Hello Jennie,

Thank you for your patience. Your refund request has been logged, and once it's processed, it will be returned to your original method of payment.

Refunds are currently taking a little longer than usual to process, and we truly appreciate your patience while we work to get this completed for you. Once your refund has been processed, we’ll send you a confirmation along with a copy of your refund receipt.

Thank you again for your understanding, and we’re very sorry for the inconvenience.

Warm regards,

The Fork n' Film Team

---

From: fandj4ever <fandj4ever@gmail.com>
Sent: Monday, August 17, 2026 10:15 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Hello,

 Following up on when i can expect my refund? Its been over 2 weeks since i received the below email

On Jul 31, 2026 at 3:00 PM, Fork n Film <info@forknfilm.com> wrote:

Dear Jennie,

We're reaching out with an important update regarding your upcoming Fork n' Film reservation in San Francisco this August.

We want to be transparent with you. Due to significant operational changes, our San Francisco events have been canceled, and our San Francisco operations are currently on pause. We sincerely apologize for the disappointment and any inconvenience this may cause.

Because your event was canceled by Fork n' Film, your refund request has already been logged. Please note that refunds are currently taking longer than expected to process. We'll send you a confirmation email along with your refund receipt as soon as your refund has been finalized.

We truly appreciate your patience and understanding during this time. If you have any questions or need further assistance, please don't hesitate to reply to this email, and we'll be happy to help.

Warm regards,

The Fork n' Film Team