Re: Event SF postpone refund

Hi Fork n’ Film Team,

I’m following up again regarding my outstanding refund. It has now been over a month since your last email, in which I was told that the status of my refund was being looked into and that I would receive an update once it had been processed.

At this point, I have been waiting for this refund since last year, and I have been more than patient throughout the process. Unfortunately, I still have not received the refund or any further communication regarding its status.

Could you please provide me with a specific update on my refund, including whether it has been processed and when I can expect the funds to be returned?

I would appreciate this being resolved as soon as possible. Please confirm once the refund has been issued and provide any applicable confirmation or transaction information for my records.

Thank you,
Ilyssa

On Aug 6, 2026, at 10:01, Fork n Film <info@forknfilm.com> wrote:

Hi Ilyssa,

Thank you for reaching out, and we sincerely apologize for the continued delay regarding your refund.

We completely understand your concern, and we're very sorry that you've been waiting for months without receiving your refund or an update.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. We truly appreciate your patience and understanding during this time.

Please know that we are currently looking into the status of your refund and will follow up with you as soon as it has been processed. We'll also send you confirmation for your records.

Thank you again for your patience, and we sincerely apologize for the inconvenience. We appreciate the opportunity to make this right.

Warmest regards,
The Fork n' Film Team