Re: Ticket reimbursement

Hi Vannesa,

Thank you for reaching out, and we sincerely apologize for the disappointment and inconvenience surrounding your canceled Princess and the Frog experience.

We completely understand how special this reservation was, especially since it was planned for your birthday. We’re truly sorry that you weren’t able to celebrate with us as you had planned, and we understand how frustrating it must have been to have that experience canceled.

We appreciate you reaching out and providing the details. We’ll review your refund request with our team and work on getting this processed. We’ll follow up with you once your refund has been completed and provide confirmation for your records.

Thank you again for your patience and understanding. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

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From: vanessa arrivillaga <v49753@gmail.com>
Sent: Friday, July 31, 2026 12:49 AM
To: Fork n Film <info@forknfilm.com>
Subject: Ticket reimbursement

 

Hello im reaching out because i had purchased 4 tickets to the proncess and the frog for april of this year for my birthday and the event got cancelled. Im wondering if you would be able to reimburse the amount I paid for these tickets as these were for my birthday and I no longer had the opportunity to view or attend an event I purchased for that day specifically. 

Thank you,

Vannesa Arrivillaga Rauda 

Hi Vannesa,

Thank you for reaching out, and we sincerely apologize for the disappointment and inconvenience surrounding your canceled Princess and the Frog experience.

We completely understand how special this reservation was, especially since it was planned for your birthday. We’re truly sorry that you weren’t able to celebrate with us as you had planned, and we understand how frustrating it must have been to have that experience canceled.

We appreciate you reaching out and providing the details. We’ll review your refund request with our team and work on getting this processed. We’ll follow up with you once your refund has been completed and provide confirmation for your records.

Thank you again for your patience and understanding. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

---

From: vanessa arrivillaga <v49753@gmail.com>
Sent: Friday, July 31, 2026 12:49 AM
To: Fork n Film <info@forknfilm.com>
Subject: Ticket reimbursement

 

Hello im reaching out because i had purchased 4 tickets to the proncess and the frog for april of this year for my birthday and the event got cancelled. Im wondering if you would be able to reimburse the amount I paid for these tickets as these were for my birthday and I no longer had the opportunity to view or attend an event I purchased for that day specifically. 

Thank you,

Vannesa Arrivillaga Rauda