Important Update Regarding Your Fork n’ Film Reservation

Hello, 

I have a conflict on that day during that time and wouldn’t be able to attend. 

What other options are available? I can’t receive a refund even though the date and time was changed? 

- Sierra  

On Tue, Sep 15, 2026 at 12:44 PM Fork n' Film <info@forknfilm.com> wrote:

Hello Sierra,

We’re reaching out with an important update regarding your upcoming Fork n’ Film reservation.

Unfortunately, your originally scheduled show has been canceled. We sincerely apologize for the change and any inconvenience or disappointment this may cause. We know many of our guests make special plans around attending Fork n’ Film, and we’re very sorry for the unexpected change.

We’re able to reschedule your reservation to Hocus Pocus on October 25th at 1:30 PM. Please reply to this email as soon as possible to confirm if you’ll be able to attend, so our team can secure your reservation for this show.

At this time, this is the only showtime we’re able to offer for rescheduling. We highly recommend securing this date if you’re able to attend, as we do not currently have any additional showtimes confirmed. If you choose to wait, we unfortunately cannot guarantee when or if another rescheduling opportunity will become available.

Please also note that tickets remain non-refundable.

We truly appreciate your understanding and hope you’ll be able to join us for Hocus Pocus this spooky season. We look forward to hearing from you soon!

Warmly,
The Fork n’ Film Team

Hello,

Thank you for your response. 

However, I would like this matter escalated to a supervisor or manager please, if you could provide their direct contact information or have he/she reach out to me. 

I purchased 2 tickets for $480, which is not a small purchase - for the October 3rd showing, a date and time that specifically worked with our schedules. Your company changed that date and now we are being limited to October 25th showings, with no ability to transfer to another show, receive a credit, or get a refund.

Given the cost of these tickets, and this was part of a birthday celebration, I would expect more flexibility and better options than what has been offered. What is the absolute deadline to confirm the 10/25 6:30 PM showing? My original guest may not be available for the new date. Can the guest name on the reservation at least be changed? If so, what is the process?

- Sierra

On Mon, Sep 21, 2026 at 3:25 PM Fork n' Film <info@forknfilm.com> wrote:

Hello Sierra,

Thank you for getting back to us. We completely understand, and we appreciate you letting us know that October 25th at 1:30PM does not work for you. We apologize for the change in plans and any inconvenience.

We’re happy to offer you the opportunity to reschedule your reservation for Hocus Pocus on October 25th at 6:30 PM.

At this time, October 25th at 6:30 PM is the only option we’re able to offer for rescheduling. If you’re able to attend, we encourage you to secure this showtime, as we’re unable to guarantee that another rescheduling opportunity will become available. Please also keep in mind that we’re unable to offer a credit for a future show, and tickets remain non-refundable.

If you’d like to attend, please reply to confirm, and we’ll be happy to secure your reservation for the 6:30 PM show.

We truly appreciate your understanding and hope you’ll be able to join us for Hocus Pocus this spooky season!

Warmly,
The Fork n’ Film Team

On Wed, Sep 16, 2026 at 7:20 PM Sierra W <sweaver8806@gmail.com> wrote:

Hello, 

I have a conflict on that day during that time and wouldn’t be able to attend. 

What other options are available? I can’t receive a refund even though the date and time was changed? 

- Sierra  

On Tue, Sep 15, 2026 at 12:44 PM Fork n' Film <info@forknfilm.com> wrote:

Hello Sierra,

We’re reaching out with an important update regarding your upcoming Fork n’ Film reservation.

Unfortunately, your originally scheduled show has been canceled. We sincerely apologize for the change and any inconvenience or disappointment this may cause. We know many of our guests make special plans around attending Fork n’ Film, and we’re very sorry for the unexpected change.

We’re able to reschedule your reservation to Hocus Pocus on October 25th at 1:30 PM. Please reply to this email as soon as possible to confirm if you’ll be able to attend, so our team can secure your reservation for this show.

At this time, this is the only showtime we’re able to offer for rescheduling. We highly recommend securing this date if you’re able to attend, as we do not currently have any additional showtimes confirmed. If you choose to wait, we unfortunately cannot guarantee when or if another rescheduling opportunity will become available.

Please also note that tickets remain non-refundable.

We truly appreciate your understanding and hope you’ll be able to join us for Hocus Pocus this spooky season. We look forward to hearing from you soon!

Warmly,
The Fork n’ Film Team

Thank you for your response 

Please confirm me for the 6:30 pm showing on the 23rd 

Once I have a finalized guest name - I’ll provide it 

- Sierra 

On Mon, Sep 28, 2026 at 10:36 AM Fork n' Film <info@forknfilm.com> wrote:

Hello Sierra,

Thank you for your response and for sharing your concerns. I completely understand that this was a significant purchase and that the original date was selected specifically around your schedules and birthday celebration. We sincerely apologize for the change and the inconvenience it has caused.

As the Customer Support Manager, I wanted to personally follow up with you regarding your concerns and the options available for your reservation.

At this time, October 25th at 6:30 PM is the rescheduling option we’re able to offer for your tickets. We understand that the new date may not work for your original guest, especially given the circumstances.

If your original guest is unable to attend, we would be happy to update the reservation to another guest’s name so that someone else may attend with you. Simply reply with the name of the new guest, and we can make that change for you.

Please keep in mind that availability for this show is limited. While we’d love to accommodate you and your guest, we’re unable to guarantee this rescheduling option will remain available, as seats are filling quickly. We encourage you to confirm as soon as you’re able so we can secure your reservation.

We truly appreciate your patience and understanding. We recognize that this is not the experience you originally planned for, and we’ll be happy to assist with the guest name change if that helps make the new date work for you.

Warmly,
Esperanza
Customer Support Manager
Fork n’ Film

On Thu, Sep 24, 2026 at 4:28 AM Sierra W <sweaver8806@gmail.com> wrote:

Hello,

Thank you for your response. 

However, I would like this matter escalated to a supervisor or manager please, if you could provide their direct contact information or have he/she reach out to me. 

I purchased 2 tickets for $480, which is not a small purchase - for the October 3rd showing, a date and time that specifically worked with our schedules. Your company changed that date and now we are being limited to October 25th showings, with no ability to transfer to another show, receive a credit, or get a refund.

Given the cost of these tickets, and this was part of a birthday celebration, I would expect more flexibility and better options than what has been offered. What is the absolute deadline to confirm the 10/25 6:30 PM showing? My original guest may not be available for the new date. Can the guest name on the reservation at least be changed? If so, what is the process?

- Sierra

On Mon, Sep 21, 2026 at 3:25 PM Fork n' Film <info@forknfilm.com> wrote:

Hello Sierra,

Thank you for getting back to us. We completely understand, and we appreciate you letting us know that October 25th at 1:30PM does not work for you. We apologize for the change in plans and any inconvenience.

We’re happy to offer you the opportunity to reschedule your reservation for Hocus Pocus on October 25th at 6:30 PM.

At this time, October 25th at 6:30 PM is the only option we’re able to offer for rescheduling. If you’re able to attend, we encourage you to secure this showtime, as we’re unable to guarantee that another rescheduling opportunity will become available. Please also keep in mind that we’re unable to offer a credit for a future show, and tickets remain non-refundable.

If you’d like to attend, please reply to confirm, and we’ll be happy to secure your reservation for the 6:30 PM show.

We truly appreciate your understanding and hope you’ll be able to join us for Hocus Pocus this spooky season!

Warmly,
The Fork n’ Film Team

On Wed, Sep 16, 2026 at 7:20 PM Sierra W <sweaver8806@gmail.com> wrote:

Hello, 

I have a conflict on that day during that time and wouldn’t be able to attend. 

What other options are available? I can’t receive a refund even though the date and time was changed? 

- Sierra  

On Tue, Sep 15, 2026 at 12:44 PM Fork n' Film <info@forknfilm.com> wrote:

Hello Sierra,

We’re reaching out with an important update regarding your upcoming Fork n’ Film reservation.

Unfortunately, your originally scheduled show has been canceled. We sincerely apologize for the change and any inconvenience or disappointment this may cause. We know many of our guests make special plans around attending Fork n’ Film, and we’re very sorry for the unexpected change.

We’re able to reschedule your reservation to Hocus Pocus on October 25th at 1:30 PM. Please reply to this email as soon as possible to confirm if you’ll be able to attend, so our team can secure your reservation for this show.

At this time, this is the only showtime we’re able to offer for rescheduling. We highly recommend securing this date if you’re able to attend, as we do not currently have any additional showtimes confirmed. If you choose to wait, we unfortunately cannot guarantee when or if another rescheduling opportunity will become available.

Please also note that tickets remain non-refundable.

We truly appreciate your understanding and hope you’ll be able to join us for Hocus Pocus this spooky season. We look forward to hearing from you soon!

Warmly,
The Fork n’ Film Team