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Postponed Credit

taritataylor@gmail.com · landed in info@forknfilm.com

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  • taritataylor@gmail.comto info@forknfilm.comInbound
    9/15/2026, 8:17:42 PM

    Postponed Credit

    Hello! I had a credit for a postponed movie in March. I have not used it and now I do not know how to use it because the website has changed. Please, get back to me in a timely manner. I have sent previously emails, Instagram DM's, and messages on the website without any responses. Thank you!

    -Tarita Taylor
  • info@forknfilm.comto Tarita Taylor <taritataylor@gmail.com>Reply (operator)
    9/15/2026, 9:53:03 PM

    Re: Postponed Credit

    Hello Tarita,

    Thank you for reaching out. We’re very sorry for the inconvenience with your code.

    Unfortunately, the code you received is no longer valid and cannot be accepted through our current ticketing system. We understand how disappointing this may be, especially if you were hoping to use the code toward an upcoming experience.

    At this time, we will issue a refund for the original purchase instead. Please note that refunds are currently taking longer than expected to process, and we are unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding.

    Warmly,
    The Fork n' Film Team

    On Tue, Sep 15, 2026 at 1:17 PM Tarita Taylor <taritataylor@gmail.com> wrote:
    Hello! I had a credit for a postponed movie in March. I have not used it and now I do not know how to use it because the website has changed. Please, get back to me in a timely manner. I have sent previously emails, Instagram DM's, and messages on the website without any responses. Thank you!

    -Tarita Taylor
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  • taritataylor@gmail.comto "Fork n' Film" <info@forknfilm.com>Inbound
    9/15/2026, 10:09:45 PM

    Re: Postponed Credit

    Hello, 

    Thanks for the speedy response. Do you have an estimate on the refund process? Will it be 4-6 weeks or longer or maybe sooner. Thank you. 

    -Tarita

    On Tue, Sep 15, 2026, 2:53 PM Fork n' Film <info@forknfilm.com> wrote:
    Hello Tarita,

    Thank you for reaching out. We’re very sorry for the inconvenience with your code.

    Unfortunately, the code you received is no longer valid and cannot be accepted through our current ticketing system. We understand how disappointing this may be, especially if you were hoping to use the code toward an upcoming experience.

    At this time, we will issue a refund for the original purchase instead. Please note that refunds are currently taking longer than expected to process, and we are unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding.

    Warmly,
    The Fork n' Film Team

    On Tue, Sep 15, 2026 at 1:17 PM Tarita Taylor <taritataylor@gmail.com> wrote:
    Hello! I had a credit for a postponed movie in March. I have not used it and now I do not know how to use it because the website has changed. Please, get back to me in a timely manner. I have sent previously emails, Instagram DM's, and messages on the website without any responses. Thank you!

    -Tarita Taylor

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