Re:

I'll say this again. I appreciate the email, but I have heard the same generic 'we are working on it' message for months now. This is what you continue to say to me along with every other customer who has been waiting for their refund or has recently purchased tickets from your company. It's horrible and honestly disgusting that you continue to scam people out of their hard earned money. It does NOT take this long to process refunds. I need more than a generic apology and a mention of a new system. Please provide me with a specific date by which these two refunds from January will actually be processed and in my account. I look forward to receiving a firm date, not another promise to 'follow up' at some unknown time. But unfortunately that's exactly what I'll be hearing whenever you decide to respond again. 

Michele

On Thu, Aug 6, 2026, 2:28 PM Fork n Film <info@forknfilm.com> wrote:

Hi Michele,

Thank you for reaching out, and we sincerely apologize for the frustration and disappointment you’ve experienced.

We completely understand how upsetting it is to still be waiting on refunds from January, and we’re truly sorry that this has taken so long and that you have felt unheard throughout the process. We understand your concerns and want to assure you that we are reviewing outstanding refund requests and working to get them resolved.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of requests. We sincerely apologize for the impact this had and for the lack of timely communication.

We appreciate your patience while we look into your two outstanding refunds and will follow up as soon as we have an update on the status of your requests.

Thank you for giving us the opportunity to address this.

Warmest regards,
The Fork n’ Film Team

---

From: A Fatal Attraction To Cuteness <michele7576@gmail.com>
Sent: Monday, July 20, 2026 2:54 PM
To: Fork n Film <info@forknfilm.com>
Cc: Fork n' Film Los Angeles <losangeles@forknfilm.com>
Subject:

 

It's disgusting that you keep promoting your company after scamming ppl out of their hard earned money!!! I'm still waiting for 2 refunds from January, that you have absolutely NO intentions on processing!!! 

I'll say this again. I appreciate the email, but I have heard the same generic 'we are working on it' message for almost a YEAR now. This is what you continue to say to me along with every other customer who has been waiting for their refund or has recently purchased tickets from your company. It's horrible and honestly disgusting that you continue to scam people out of their hard earned money. It does NOT take this long to process refunds. I need more than a generic apology and a mention of a new system. Please provide me with a specific date by which these two refunds from January will actually be processed and in my account. I look forward to receiving a firm date, not another promise to 'follow up' at some unknown time. But unfortunately that's exactly what I'll be hearing whenever you decide to respond again. 🙄🙄

On Fri, Aug 7, 2026, 2:57 AM A Fatal Attraction To Cuteness <michele7576@gmail.com> wrote:

I'll say this again. I appreciate the email, but I have heard the same generic 'we are working on it' message for months now. This is what you continue to say to me along with every other customer who has been waiting for their refund or has recently purchased tickets from your company. It's horrible and honestly disgusting that you continue to scam people out of their hard earned money. It does NOT take this long to process refunds. I need more than a generic apology and a mention of a new system. Please provide me with a specific date by which these two refunds from January will actually be processed and in my account. I look forward to receiving a firm date, not another promise to 'follow up' at some unknown time. But unfortunately that's exactly what I'll be hearing whenever you decide to respond again. 

Michele

On Thu, Aug 6, 2026, 2:28 PM Fork n Film <info@forknfilm.com> wrote:

Hi Michele,

Thank you for reaching out, and we sincerely apologize for the frustration and disappointment you’ve experienced.

We completely understand how upsetting it is to still be waiting on refunds from January, and we’re truly sorry that this has taken so long and that you have felt unheard throughout the process. We understand your concerns and want to assure you that we are reviewing outstanding refund requests and working to get them resolved.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of requests. We sincerely apologize for the impact this had and for the lack of timely communication.

We appreciate your patience while we look into your two outstanding refunds and will follow up as soon as we have an update on the status of your requests.

Thank you for giving us the opportunity to address this.

Warmest regards,
The Fork n’ Film Team

---

From: A Fatal Attraction To Cuteness <michele7576@gmail.com>
Sent: Monday, July 20, 2026 2:54 PM
To: Fork n Film <info@forknfilm.com>
Cc: Fork n' Film Los Angeles <losangeles@forknfilm.com>
Subject:

 

It's disgusting that you keep promoting your company after scamming ppl out of their hard earned money!!! I'm still waiting for 2 refunds from January, that you have absolutely NO intentions on processing!!! 

Hello Michele,

We understand why you’re asking for a firm date, especially after waiting this long and receiving similar updates from us over the past several months. We are very sorry that your two refunds from January remain outstanding.

We also understand that another general update does not provide the resolution you’ve been waiting for. Unfortunately, we are not able to provide a specific processing date at this time. We do not want to give you another date or timeframe that we cannot guarantee will be met.

Your refunds are still outstanding and have not been forgotten. Our team is continuing to work through a significant backlog of refund requests, including those that have been pending for an extended period of time. As soon as your two refunds have been finalized, we will send you confirmation for your records.

We sincerely apologize for how long this has taken and understand your disappointment with the experience.

Warmly,
The Fork n’ Film Team

On Wed, Sep 16, 2026 at 10:23 PM A Fatal Attraction To Cuteness <michele7576@gmail.com> wrote:

On Tue, Sep 15, 2026, 4:02 PM A Fatal Attraction To Cuteness <michele7576@gmail.com> wrote:

I'll say this again. I appreciate the email, but I have heard the same generic 'we are working on it' message for almost a YEAR now. This is what you continue to say to me along with every other customer who has been waiting for their refund or has recently purchased tickets from your company. It's horrible and honestly disgusting that you continue to scam people out of their hard earned money. It does NOT take this long to process refunds. I need more than a generic apology and a mention of a new system. Please provide me with a specific date by which these two refunds from January will actually be processed and in my account. I look forward to receiving a firm date, not another promise to 'follow up' at some unknown time. But unfortunately that's exactly what I'll be hearing whenever you decide to respond again. 🙄🙄

On Fri, Aug 7, 2026, 2:57 AM A Fatal Attraction To Cuteness <michele7576@gmail.com> wrote:

I'll say this again. I appreciate the email, but I have heard the same generic 'we are working on it' message for months now. This is what you continue to say to me along with every other customer who has been waiting for their refund or has recently purchased tickets from your company. It's horrible and honestly disgusting that you continue to scam people out of their hard earned money. It does NOT take this long to process refunds. I need more than a generic apology and a mention of a new system. Please provide me with a specific date by which these two refunds from January will actually be processed and in my account. I look forward to receiving a firm date, not another promise to 'follow up' at some unknown time. But unfortunately that's exactly what I'll be hearing whenever you decide to respond again. 

Michele

On Thu, Aug 6, 2026, 2:28 PM Fork n Film <info@forknfilm.com> wrote:

Hi Michele,

Thank you for reaching out, and we sincerely apologize for the frustration and disappointment you’ve experienced.

We completely understand how upsetting it is to still be waiting on refunds from January, and we’re truly sorry that this has taken so long and that you have felt unheard throughout the process. We understand your concerns and want to assure you that we are reviewing outstanding refund requests and working to get them resolved.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of requests. We sincerely apologize for the impact this had and for the lack of timely communication.

We appreciate your patience while we look into your two outstanding refunds and will follow up as soon as we have an update on the status of your requests.

Thank you for giving us the opportunity to address this.

Warmest regards,
The Fork n’ Film Team

---

From: A Fatal Attraction To Cuteness <michele7576@gmail.com>
Sent: Monday, July 20, 2026 2:54 PM
To: Fork n Film <info@forknfilm.com>
Cc: Fork n' Film Los Angeles <losangeles@forknfilm.com>
Subject:

 

It's disgusting that you keep promoting your company after scamming ppl out of their hard earned money!!! I'm still waiting for 2 refunds from January, that you have absolutely NO intentions on processing!!!