Sent from my iPhone

Hi I’m still patiently waiting. I feel like at this point I should report ur company as fraud . It’s not okay for companies like you to take advantage of customers it is wrong on all levels . I have been emailing several emails and still no action. So sad. I even offered to take another date ticket so I would not lose my money . If you can please give me your corporate phone number or email so I can forward all my saved emailed to them hopefully to see some action. 

Thank you 

Sandra 

On Aug 20, 2026, at 1:51 PM, Fork n Film <info@forknfilm.com> wrote:

Thank you

Sandra Pimentel 

Refund status 

Sent from my iPhone

Hi I’m still patiently waiting. I feel like at this point I should report ur company as fraud . It’s not okay for companies like you to take advantage of customers it is wrong on all levels . I have been emailing several emails and still no action. So sad. I even offered to take another date ticket so I would not lose my money . If you can please give me your corporate phone number or email so I can forward all my saved emailed to them hopefully to see some action. 

Thank you 

Sandra 

On Aug 20, 2026, at 1:51 PM, Fork n Film <info@forknfilm.com> wrote:



Hello Sandra,

Thank you for checking in with us again. We know you’ve already reached out more than once regarding your refund, and we’re very sorry that you’ve had to continue following up for a resolution.

Your refund request is still active with our team and awaiting processing. We recognize that you’ve already been more than patient, and we sincerely apologize that it is taking longer than it should.

At this time, we don’t have a specific date we can provide, and we don’t want to give you a timeframe that we cannot guarantee. What we can assure you is that your request has been documented and has not been forgotten.

Once your refund is finalized, we’ll contact you directly and provide a copy of the refund receipt for your records. There will be no need for you to reach out again for confirmation.

Thank you for bearing with us through such a lengthy process. We’re very sorry for the inconvenience and frustration this delay has caused.

Warmly,

The Fork n’ Film Team

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From: Sandra Pimentel <sandra8340@sbcglobal.net>
Sent: Wednesday, August 19, 2026 4:43 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Refund

 

Hi again

Following up on my refund or tickets please advise I have been waiting for over 1yr

Please respond to my Message

Thank you

Sandra Pimentel 

Sent from my iPhone

On Aug 5, 2026, at 3:43 PM, Sandra Pimentel <sandra8340@sbcglobal.net> wrote:



Hi  

Following up regarding my last email. Please respond 

Thank you

Sandra P

Sent from my iPhone

On Jul 29, 2026, at 4:08 PM, Sandra Pimentel <sandra8340@sbcglobal.net> wrote:

Thank you for your response at this point you still do not have a receipt on my refund it’s been almost a year since I purchased the tickets and you still don’t have an answer or date I would be getting my refund. Can I just get the 2 vip ticket you guys offered me instead of my refund ! The show in Los Angeles Ratatouille date 09/04 at 6pm. Please let me know so I can plan accordingly. 

Thank you again 

Sandra 

Sent from my iPhone

On Jul 29, 2026, at 1:34 PM, Fork n Film <info@forknfilm.com> wrote:



Hello Sandra,

Thank you for following up with us. We completely understand how frustrating it is to have been waiting this long, and we sincerely apologize for the continued delay. We recognize that you've reached out several times regarding your refund, and we truly appreciate your patience throughout this process.

We want to assure you that your refund request is still active and has not been overlooked. While our team is continuing to work through outstanding refund requests, we unfortunately don't have an estimated completion date to share at this time.

We understand this is not the update you were hoping for, and we're truly sorry for the inconvenience this prolonged delay has caused. As soon as your refund has been finalized, we'll send you a confirmation email right away.

Thank you again for your continued patience and understanding.

Warm regards,

Esperanza

Customer Support

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From: Sandra Pimentel <sandra8340@sbcglobal.net>
Sent: Tuesday, July 28, 2026 3:25 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund

 

I am in need of your corporate . I have been dealing with Alex with no
Response regarding my refund . I understand that there are no refunds but in this case your company canceled the event and I was told they would process a refund it’s been months I have been very frustrated and disappointed with the way this company is handling this matter. I have all my emails back and forth with Alex . Please assist me with this matter
Sandra Pimentel

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