Re: Urgent Refund Request – Unable to Reschedule My Tickets

Dear Fork n' Film Team,

Thank you for your message and for acknowledging my ongoing refund request. While I appreciate you confirming that the request for order numbers 300V-XPHJ-QCD and 300V-J9QT-J11 remains on your list, I must express my increasing concern regarding the continued lack of an estimated completion date.

The prolonged delay in processing this refund, now extending for several weeks, is becoming quite frustrating, especially given the absence of any concrete timeline for its resolution. I understand that you are managing a high volume of requests, but the indefinite waiting period is proving to be a significant inconvenience.

I would be grateful if you could escalate this matter or provide a more specific update on when I can expect the refund to be processed. Your prompt attention to this urgent issue would be greatly appreciated.

On Thursday, September 17, 2026 at 02:19:56 PM PDT, Gabriela Nava <gnava0292@yahoo.com> wrote:

Dear Fork n' Film Team,

Thank you for your message and for acknowledging my ongoing refund request. While I appreciate you confirming that the request for order numbers 300V-XPHJ-QCD and 300V-J9QT-J11 remains on your list, I must express my increasing concern regarding the continued lack of an estimated completion date.

The prolonged delay in processing this refund, now extending for several weeks, is becoming quite frustrating, especially given the absence of any concrete timeline for its resolution. I understand that you are managing a high volume of requests, but the indefinite waiting period is proving to be a significant inconvenience.

I would be grateful if you could escalate this matter or provide a more specific update on when I can expect the refund to be processed. Your prompt attention to this urgent issue would be greatly appreciated.

Sent from Yahoo Mail for iPhone

On Thursday, July 23, 2026, 11:50 AM, Fork n Film <info@forknfilm.com> wrote:

Hello Gabriela,

Thank you for following up with us. We completely understand your frustration, and we're truly sorry that you're still waiting for your refund to be finalized.

We want to assure you that your refund request remains on our list. While we don't have an update or estimated completion date to share just yet, we'll send you a confirmation email as soon as your refund has been processed.

We sincerely apologize for the continued delay and any inconvenience this has caused. We truly appreciate your patience and understanding, and we're grateful for the opportunity to make this right.

If you have any additional questions, please don't hesitate to reply to this email.

Warm regards,

The Fork n' Film Team

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From: Gabriela Nava <gnava0292@yahoo.com>
Sent: Monday, July 6, 2026 3:32 PM
To: Fork Film <losangeles@forknfilm.com>; Fork n Film <info@forknfilm.com>
Subject: Re: Urgent Refund Request – Unable to Reschedule My Tickets

 

Hello,

I have not received my refund can I please get a status? 

On Monday, July 6, 2026 at 03:29:16 PM PDT, Gabriela Nava <gnava0292@yahoo.com> wrote:

Hello,

I have not received my refund can I please get a status? 

On Thursday, May 28, 2026 at 12:41:34 PM PDT, Fork Film <losangeles@forknfilm.com> wrote:

Dear Gabriela,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption and frustration this caused, especially regarding your experience with the rescheduling process.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for order numbers 300V-XPHJ-QCD and 300V-J9QT-J11.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated as your request is processed.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation for your patience.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help and hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Thu, May 28, 2026 at 9:46 AM Gabriela Nava <gnava0292@yahoo.com> wrote:

Hello Fork n’ Film Team,

My name is Gabriela Santander. I am contacting you regarding my postponed Fork n’ Film tickets. Unfortunately, I was never able to successfully reschedule my tickets despite following the instructions provided in your email.

I have also sent multiple emails requesting assistance and have not received any response. At this point, I am requesting a full refund as soon as possible.

My order numbers are:

• 300V-XPHJ-QCD
• 300V-J9QT-J11

I would appreciate an immediate response regarding this matter and confirmation that my refund is being processed. This situation has been extremely frustrating due to the lack of communication.

Thank you,
Gabriela Santander