Re: Refund for canceled show

Hello,

I'm following up again on the refund for my canceled Fork n' Film showing back in May. This is now my 4th email on this matter, as well as reaching out multiple times via instagram messages with no response- each time I've received an email back with the same templated response about "working through the process" with no actual timeline or resolution.
It has been over four months since this showing was canceled. I purchased these tickets for hundreds of dollars, and I'm no longer willing to accept vague assurances with no concrete action behind them.
I'm requesting the following:
1) Confirmation of the exact refund amount owed to me for this purchase.
2) A specific date by which the refund will be processed and returned to my payment method.
3) A reference/confirmation number for this refund request that I can use for any further follow-up.
If I do not receive a substantive response with these details by September 25th, I will need to pursue other avenues, including disputing the charge directly with my bank and filing a complaint with the Better Business Bureau.
I've been patient for months. I'd like to resolve this without needing to escalate further, but I need a real answer, not another vague response.

Please confirm receipt of this email.

Katie

On Thu, Aug 27, 2026 at 5:02 PM, Fork n Film

<info@forknfilm.com> wrote:

Hello Katie,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

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From: Katie Deacons <katiedeacons@yahoo.com>
Sent: Sunday, August 23, 2026 6:22 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Refund for canceled show

 

Hi I'm still waiting for my refund when can I expect this to be processed
Thanks.

Yahoo Mail: Search, Organize, Conquer

On Thu, Aug 6, 2026 at 5:30 PM, Fork n Film

<info@forknfilm.com> wrote:

Hi Katie,

Thank you for reaching out, and we sincerely apologize for the delay and inconvenience regarding your canceled Detroit Fork n’ Film experience.

We completely understand your request, especially since your May 16th showing was canceled and there are no longer upcoming Detroit events available for you to reschedule. We’re truly sorry that you have been left waiting for your refund.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. We sincerely apologize for the inconvenience and appreciate your patience while we work through this transition.

We’ll review your refund request and get this moving forward with our team. We’ll follow up with you once your refund has been processed and provide confirmation for your records.

Thank you again for your patience and understanding. We sincerely apologize for the frustration and appreciate the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

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From: Katie Deacons <katiedeacons@yahoo.com>
Sent: Monday, July 20, 2026 3:38 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund for canceled show

 

I bought tickets to fork n film detroit for Saturday May 16th. My showing was canceled and I was never issued a refund. Showings are no longer offered in Detroit and I'd like a full refund.

Hi, I’m following up yet again regarding my refund. This is now my 5th time reaching out, and I have still not received a response or confirmation regarding when my refund will be processed.

At this point, I’d appreciate a response confirming the status of my refund and the specific date I can expect to receive it. Please reply back so I know this has been addressed. Thank you.

On Thu, Aug 27, 2026 at 5:02 PM, Fork n Film

<info@forknfilm.com> wrote:

Hello Katie,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

---

From: Katie Deacons <katiedeacons@yahoo.com>
Sent: Sunday, August 23, 2026 6:22 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Refund for canceled show

 

Hi I'm still waiting for my refund when can I expect this to be processed
Thanks.

Yahoo Mail: Search, Organize, Conquer

On Thu, Aug 6, 2026 at 5:30 PM, Fork n Film

<info@forknfilm.com> wrote:

Hi Katie,

Thank you for reaching out, and we sincerely apologize for the delay and inconvenience regarding your canceled Detroit Fork n’ Film experience.

We completely understand your request, especially since your May 16th showing was canceled and there are no longer upcoming Detroit events available for you to reschedule. We’re truly sorry that you have been left waiting for your refund.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. We sincerely apologize for the inconvenience and appreciate your patience while we work through this transition.

We’ll review your refund request and get this moving forward with our team. We’ll follow up with you once your refund has been processed and provide confirmation for your records.

Thank you again for your patience and understanding. We sincerely apologize for the frustration and appreciate the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

---

From: Katie Deacons <katiedeacons@yahoo.com>
Sent: Monday, July 20, 2026 3:38 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund for canceled show

 

I bought tickets to fork n film detroit for Saturday May 16th. My showing was canceled and I was never issued a refund. Showings are no longer offered in Detroit and I'd like a full refund.