Re: Important Update Regarding Your Upcoming Reservation

Hi there I just want to make sure that the film will be happening since my last film got cancelled i’m extra cautious 

On Tue, Aug 4, 2026 at 10:47 AM Fork n Film <info@forknfilm.com> wrote:

Hello Kathleen,

Thanks so much for confirming! We appreciate your flexibility and understanding. 

We've just added you to the guest list for Ratatouille on September 4th at 6:30PM. Doors will open at 6:00PM.

Your event will take place at The Arches, 12821 W Washington Blvd, Los Angeles, CA 90066. Complimentary onsite parking is available. Please enter via Meier Street.

We completely understand your concern, especially after your previous reservation was canceled.

While we're never able to guarantee that unexpected circumstances won't arise, we have no reason to believe this show will be canceled. At this time, we fully expect the event to take place as scheduled.

We truly appreciate you giving us another opportunity, and we're looking forward to welcoming you.

Wishing you a magical Fork n' Film experience!

Have a great day!

Warmly,

Esperanza

Customer Support

---

From: Kathleen Carrera <kathleencarrera1@gmail.com>
Sent: Tuesday, August 4, 2026 10:34 AM

To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Hi Esperanza I would like the two tickets for Ratatouille Sept 4. Will these likely be cancelled or the show will be set and for what location as I and my partner have to request time off of work. Thank you for the solution. 

On Tue, Aug 4, 2026 at 10:16 AM Fork n Film <info@forknfilm.com> wrote:

Hi Kathleen,

Yes, I can confirm these events are for the Los Angeles location. Please let me know if you have any other questions.

Warmly,

Esperanza

---

From: Kathleen Carrera <kathleencarrera1@gmail.com>
Sent: Tuesday, August 4, 2026 10:12 AM

To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

I will confirm what showing right now but to confirm these are the ones located in LA? 

On Tue, Aug 4, 2026 at 10:06 AM Fork n Film <info@forknfilm.com> wrote:

Hello Kathleen,

Thanks so much for reaching out to us. We'd be delighted to rebook your reservation for you. We're currently booking tickets for the shows listed below. Please let us know if either of the shows below work for you and we'll take care of the rest. 

• Ratatouille - September 4th, 6:30PM
• Coco - September 11th, 6:30PM

We're also happy to provide you with a coupon code so that you can book a future show when it's convenient for you. If you prefer this option, let us know and we'll send you a coupon code right away.

We look forward to hearing from you soon!

Warmly,

Esperanza

---

From: Kathleen Carrera <kathleencarrera1@gmail.com>
Sent: Saturday, August 1, 2026 5:08 AM

To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Hello there as I am not 100% sure that you will refund me asap can I just get two tickets please? Send me the schedule of showings in LA therefore I can pick one. 

On Fri, Jul 31, 2026 at 1:09 PM Kathleen Carrera <kathleencarrera1@gmail.com> wrote:

Hi there, I’d prefer a refund as I am no longer interested but I just want you to be transparent and let me know that I will 100% get my refund please. As well as can you put me at the priority top list for this refund and when will I be able to get an estimated refund? 

On Fri, Jul 31, 2026 at 1:07 PM Fork n Film <info@forknfilm.com> wrote:

Hello Kathleen,

Thank you for reaching out, and we're truly sorry for the delay in getting back to you. We've been experiencing a high volume of emails, and we sincerely apologize that we weren't able to respond sooner.

We completely understand why you're feeling frustrated, and we're sorry for the stress this has caused.

If you'd prefer, we'd be happy to cancel your refund request and instead provide you with two tickets to a future Fork n' Film showing so you can still enjoy the experience with us.

If you would still prefer to receive a refund, we completely understand. Your refund request can remain in place, however, we do want to be transparent that refunds are currently taking longer than expected to process. As soon as your refund has been finalized, we'll send you a confirmation email right away.

Please let us know which option you'd prefer, and we'll be happy to take care of it for you.

Thank you again for your patience and understanding. We truly appreciate it.

Warmly,

The Fork n' Film Team

---

From: Kathleen Carrera <kathleencarrera1@gmail.com>
Sent: Friday, July 31, 2026 6:03 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Hello I am completely freaking out right now and you have no responded to any of my emails regarding my refund. Please allow me to have my refund or at least you can offer me two tickets still since I paid for them. I’d prefer a refund. 

On Fri, Jul 17, 2026 at 10:41 AM Kathleen Carrera <kathleencarrera1@gmail.com> wrote:

Hi there has my refund been processed? 

On Tue, Jul 14, 2026 at 2:02 PM Fork n Film <info@forknfilm.com> wrote:

Dear Kathleen,

We’re reaching out with an important update regarding your upcoming reservation this weekend. Due to unforeseen circumstances, your scheduled Fork n’ Film experience on Friday, July 18th at 6:30PM has unfortunately been cancelled.

We are truly sorry for the inconvenience and disappointment this may cause, especially with plans already made around your evening. We know how much excitement goes into preparing for a special experience like this, and we sincerely appreciate your understanding and patience.

We would absolutely love the opportunity to welcome you back and get you rescheduled for another magical Fork n’ Film experience. We currently have the following films available for upcoming reservations:

Lilo & Stitch

Saturday, July 25^th at 1:30PM

Saturday, August 1^st at 6:30PM

Beauty and the Beast

Friday, August 7^th at 6:30PM

Friday, August 14^th at 6:30PM

Ratatouille

Friday, August 21^st at 6:30PM

Please let us know which film you’d be interested in rescheduling for, and our team will be happy to send over available dates and help find the perfect new reservation for you.

If you’re unable to reschedule, we completely understand and can assist with a refund. However, we would love the chance to host you at another Fork n’ Film experience and make it up to you.

Please reach out to our team at info@forknfilm.com with your preferred film choice or any questions, and we’ll be happy to assist.

Thank you again for your understanding and for being a part of the Fork n’ Film community. We can’t wait to welcome you soon!

Warmly,
The Fork n’ Film Team

hello you cancelled two shows on me! when do i get my refund? 

On Sunday, August 30, 2026, Kathleen Carrera <kathleencarrera1@gmail.com> wrote:

Hi there I just want to make sure that the film will be happening since my last film got cancelled i’m extra cautious 

On Tue, Aug 4, 2026 at 10:47 AM Fork n Film <info@forknfilm.com> wrote:

Hello Kathleen,

Thanks so much for confirming! We appreciate your flexibility and understanding. 

We've just added you to the guest list for Ratatouille on September 4th at 6:30PM. Doors will open at 6:00PM.

Your event will take place at The Arches, 12821 W Washington Blvd, Los Angeles, CA 90066. Complimentary onsite parking is available. Please enter via Meier Street.

We completely understand your concern, especially after your previous reservation was canceled.

While we're never able to guarantee that unexpected circumstances won't arise, we have no reason to believe this show will be canceled. At this time, we fully expect the event to take place as scheduled.

We truly appreciate you giving us another opportunity, and we're looking forward to welcoming you.

Wishing you a magical Fork n' Film experience!

Have a great day!

Warmly,

Esperanza

Customer Support

---

From: Kathleen Carrera <kathleencarrera1@gmail.com>
Sent: Tuesday, August 4, 2026 10:34 AM

To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Hi Esperanza I would like the two tickets for Ratatouille Sept 4. Will these likely be cancelled or the show will be set and for what location as I and my partner have to request time off of work. Thank you for the solution. 

On Tue, Aug 4, 2026 at 10:16 AM Fork n Film <info@forknfilm.com> wrote:

Hi Kathleen,

Yes, I can confirm these events are for the Los Angeles location. Please let me know if you have any other questions.

Warmly,

Esperanza

---

From: Kathleen Carrera <kathleencarrera1@gmail.com>
Sent: Tuesday, August 4, 2026 10:12 AM

To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

I will confirm what showing right now but to confirm these are the ones located in LA? 

On Tue, Aug 4, 2026 at 10:06 AM Fork n Film <info@forknfilm.com> wrote:

Hello Kathleen,

Thanks so much for reaching out to us. We'd be delighted to rebook your reservation for you. We're currently booking tickets for the shows listed below. Please let us know if either of the shows below work for you and we'll take care of the rest. 

• Ratatouille - September 4th, 6:30PM
• Coco - September 11th, 6:30PM

We're also happy to provide you with a coupon code so that you can book a future show when it's convenient for you. If you prefer this option, let us know and we'll send you a coupon code right away.

We look forward to hearing from you soon!

Warmly,

Esperanza

---

From: Kathleen Carrera <kathleencarrera1@gmail.com>
Sent: Saturday, August 1, 2026 5:08 AM

To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Hello there as I am not 100% sure that you will refund me asap can I just get two tickets please? Send me the schedule of showings in LA therefore I can pick one. 

On Fri, Jul 31, 2026 at 1:09 PM Kathleen Carrera <kathleencarrera1@gmail.com> wrote:

Hi there, I’d prefer a refund as I am no longer interested but I just want you to be transparent and let me know that I will 100% get my refund please. As well as can you put me at the priority top list for this refund and when will I be able to get an estimated refund? 

On Fri, Jul 31, 2026 at 1:07 PM Fork n Film <info@forknfilm.com> wrote:

Hello Kathleen,

Thank you for reaching out, and we're truly sorry for the delay in getting back to you. We've been experiencing a high volume of emails, and we sincerely apologize that we weren't able to respond sooner.

We completely understand why you're feeling frustrated, and we're sorry for the stress this has caused.

If you'd prefer, we'd be happy to cancel your refund request and instead provide you with two tickets to a future Fork n' Film showing so you can still enjoy the experience with us.

If you would still prefer to receive a refund, we completely understand. Your refund request can remain in place, however, we do want to be transparent that refunds are currently taking longer than expected to process. As soon as your refund has been finalized, we'll send you a confirmation email right away.

Please let us know which option you'd prefer, and we'll be happy to take care of it for you.

Thank you again for your patience and understanding. We truly appreciate it.

Warmly,

The Fork n' Film Team

---

From: Kathleen Carrera <kathleencarrera1@gmail.com>
Sent: Friday, July 31, 2026 6:03 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

 

Hello I am completely freaking out right now and you have no responded to any of my emails regarding my refund. Please allow me to have my refund or at least you can offer me two tickets still since I paid for them. I’d prefer a refund. 

On Fri, Jul 17, 2026 at 10:41 AM Kathleen Carrera <kathleencarrera1@gmail.com> wrote:

Hi there has my refund been processed? 

On Tue, Jul 14, 2026 at 2:02 PM Fork n Film <info@forknfilm.com> wrote:

Dear Kathleen,

We’re reaching out with an important update regarding your upcoming reservation this weekend. Due to unforeseen circumstances, your scheduled Fork n’ Film experience on Friday, July 18th at 6:30PM has unfortunately been cancelled.

We are truly sorry for the inconvenience and disappointment this may cause, especially with plans already made around your evening. We know how much excitement goes into preparing for a special experience like this, and we sincerely appreciate your understanding and patience.

We would absolutely love the opportunity to welcome you back and get you rescheduled for another magical Fork n’ Film experience. We currently have the following films available for upcoming reservations:

Lilo & Stitch

Saturday, July 25^th at 1:30PM

Saturday, August 1^st at 6:30PM

Beauty and the Beast

Friday, August 7^th at 6:30PM

Friday, August 14^th at 6:30PM

Ratatouille

Friday, August 21^st at 6:30PM

Please let us know which film you’d be interested in rescheduling for, and our team will be happy to send over available dates and help find the perfect new reservation for you.

If you’re unable to reschedule, we completely understand and can assist with a refund. However, we would love the chance to host you at another Fork n’ Film experience and make it up to you.

Please reach out to our team at info@forknfilm.com with your preferred film choice or any questions, and we’ll be happy to assist.

Thank you again for your understanding and for being a part of the Fork n’ Film community. We can’t wait to welcome you soon!

Warmly,
The Fork n’ Film Team