Re: Event Postponed: Fork n' Film (Updated Rescheduling Link)

Thank you for the reply! 

I look forward to hearing an update soon, and will continue to reach out if I do not. 

Thanks!

Sarah 

On Jul 29, 2026, at 1:26 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Sarah,

Thank you for reaching out, and we're so sorry for the continued delay.

We sincerely apologize that you've been waiting so long to receive your refund. We completely understand how frustrating this must be, especially after being advised that the refund process had begun.

We're looking into the status of your refund with our team and will follow up with you as soon as we have an update. We truly appreciate your patience and understanding while we work to get this resolved as quickly as possible.

Thank you again for your patience, and please don't hesitate to reach out if you have any additional questions in the meantime.

Warm regards,

The Fork n' Film Team

---

From: Sarah Weaver <sarah.ellie09@gmail.com>
Sent: Thursday, July 9, 2026 8:46 PM
To: Film Fork <sanfrancisco@forknfilm.com>; Fork n Film <info@forknfilm.com>
Subject: Re: Event Postponed: Fork n' Film (Updated Rescheduling Link)

 

Still no reply? This is very poor customer service and sincerely disappointing. I was looking forward to possibly attending an event in the future, but after this experience I will not be, and absolutely won’t be recommending you to any family or friends. I’m not even convinced you’re a legitimate business anymore…

On Jun 19, 2026, at 7:51 AM, Sarah Weaver <sarah.ellie09@gmail.com> wrote:



Hi there!

Still waiting on a refund from a cancelled showing back in March. The refund was supposedly started in May, however I have still have not received the email confirmation of the refund, nor has it been credited back to my account. Please see below for all correspondence. Let me know if you need any other information. Please let me know when I can expect to see my refund! 

Thanks,

Sarah Metzler 

From: Sarah Weaver <sarah.ellie09@gmail.com>
Date: June 8, 2026 at 6:33:12 PM PDT
To: Fork Film <sanfrancisco@forknfilm.com>
Subject: Re: Event Postponed: Fork n' Film (Updated Rescheduling Link)

Hello there,

Just checking in on my refund as I still have not had it credited to my account or received a separate confirmation email. Please let me know that it has indeed been taken care of and when I can expect it to actually be refunded.

Thank you,

Sarah Metzler 

On May 21, 2026, at 3:20 PM, Sarah Weaver <sarah.ellie09@gmail.com> wrote:

Thank you Sam! I will keep at eye on my account and wait for the separate confirmation email for my refund. 

Sent from my iPhone

On May 20, 2026, at 12:06 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Sarah,

Thank you so much for touching base here. I am so sorry for all of the trouble! We unfortunately won't be able to get you rescheduled for a new date. Because we want to make sure you are taken care of, I am going ahead and processing a full refund for your tickets right now instead.

You will receive a separate confirmation email with your refund receipt as soon as it has been fully processed.

Thank you so much for your patience and understanding, and we hope we have the chance to welcome you to another event in the future!

Warm regards,

Sam

Customer Support

On Sat, May 16, 2026 at 10:29 PM Sarah Weaver <sarah.ellie09@gmail.com> wrote:

Hello! 

So I hadn’t attempted to reschedule my tickets yet, as I wasn’t sure our plans for later this year and what would work best. 

Now it appears the link is not working, and it seems all the tickets are available to the general public and are sold out…

Is there a way to get access to other dates to reschedule, or at this point is a refund the only option? 

Please let me know if you need any other information! 

Thanks,

Sarah Metzler 

Sent from my iPhone

On Mar 17, 2026, at 3:03 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n' Film guests, We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused. We are truly‌ ‌ ‌ ‌ ‌ ‌ 

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Event Postponed Dear Fork n' Film guests,   We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused.   We are truly so sorry to share that your Fork n’ Film show has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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