Re: Fork n' Film San Francisco Reservation - Important Announcement

Hello Lisceth,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

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From: L Cano <lvcano1992@gmail.com>
Sent: Tuesday, August 25, 2026 9:37 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Fork n' Film San Francisco Reservation - Important Announcement

 

Following up on my refund request were are coming up to 11month awaiting on a refund. Please give me an update of any sort.

On Thu, Jul 23, 2026, 12:46 PM Fork n Film <info@forknfilm.com> wrote:

Hello Lisceth,

Thank you for following up with us. We completely understand your frustration, and we're truly sorry that you're still waiting for your refund to be finalized.

We want to assure you that your refund request remains on our list, and our team is continuing to work through these requests as quickly as possible. While we don't have an update or estimated completion date to share just yet, we'll send you a confirmation email as soon as your refund has been processed.

We sincerely apologize for the continued delay and any inconvenience this has caused. We truly appreciate your patience and understanding, and we're grateful for the opportunity to make this right.

If you have any additional questions, please don't hesitate to reply to this email.

Warm regards,

The Fork n' Film Team

---

From: L Cano <lvcano1992@gmail.com>
Sent: Tuesday, July 7, 2026 8:59 AM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: Fork n' Film San Francisco Reservation - Important Announcement

 

Im forwarding my initial conversation from fork & film San Francisco!!! They have stopped replying form May 2026. I would like a reply or resolution to my problem. 

Forwarded Conversation
Subject: Fork n' Film San Francisco Reservation - Important Announcement
------------------------

From: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>
Date: Tue, Oct 14, 2025 at 11:04 PM
To: Lisceth Cano <lvcano1992@gmail.com>

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Polar Express 11/28/25 - 6:30PM 11/29/25 - 1:30PM 11/29/25 -6:30PM   How the Grinch Stole Christmas (Limited Availability) 12/5/25 - 6:30PM 12/6/25 - 1:30PM 12/12/25 - 6:30PM 12/13/25 - 1:30PM 12/13/25 - 6:30PM   Elf 12/26/25- 6:30PM 12/27/25 -1:30PM 12/27/25 - 6:30PM 1/2/26 - 6:30PM 1/3/26 - 1:30PM 1/3/26 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

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From: L Cano <lvcano1992@gmail.com>
Date: Wed, Oct 15, 2025 at 4:04 PM
To: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>

Good Afternoon just seen your email and received a voicemail from you mentioning the show I booked is canceled 10/17/2025 The Nightmarebefore Christmas Viewing in San Francisco, I want to make sure i understand the email & voice mail.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Thu, Oct 16, 2025 at 9:34 AM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

Thank you so much for reaching out. I apologize for the lack of clarity in our previous announcement. To confirm, yes, your reservation for this Saturday is indeed canceled.

Our team will be in touch with you shortly to assist with rescheduling your visit and to share details about our upcoming holiday lineup. We sincerely apologize for the inconvenience this may cause. What is a good time to give you a call and reschedule you?

Warmly,
Victoria
Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Thu, Oct 16, 2025 at 12:47 PM
To: Fork Film <sanfrancisco@forknfilm.com>

This is grand inconvenience especially finding out the week of the event, I had to request time  off work and arrange my schedulde for this event and now cancel my reservation for my hotel since I was traveling from out of the area. I would like a refund please and not reschedule at this time due to the holiday season is a busy time for me. And not sure what will work in the future. 

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Thu, Oct 16, 2025 at 1:19 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

I completely understand your frustration, and I sincerely apologize for the inconvenience this has caused, especially with your travel plans and the timing of the holiday season. We genuinely regret that this announcement disrupted your arrangements.

We have received your request for a full refund. Please be assured that we are processing it. Due to a high volume of inquiries, there may be a slight delay, but we will keep you updated on the status of your refund as soon as possible.

Thank you for your patience and understanding as we work through these temporary changes.

Warmly,
Victoria
Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Tue, Oct 21, 2025 at 8:01 AM
To: Fork Film <sanfrancisco@forknfilm.com>

How many Businesses days would i expect my return to be?

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Fri, Oct 24, 2025 at 12:27 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth, 

I’ve noted your request for a full refund and will make sure it’s processed as soon as possible. Refunds are currently taking longer than usual due to the high volume of cancellations, and while I don’t have a specific timeframe to share just yet, We will keep you updated along the way

If you have any questions or need further assistance, feel free to reach out here or by phone. I’ll also follow up with you directly at the number you provided.
Best,

Liz

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From: L Cano <lvcano1992@gmail.com>
Date: Fri, Nov 7, 2025 at 11:45 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Just following up on my refund, its been about 3weeks since my intial fork & film was canceled.Just checking on the status of my refund.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Fri, Nov 7, 2025 at 12:19 PM
To: L Cano <lvcano1992@gmail.com>

Dear Lisceth,

Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

Refunds are still being processed in the order they were received, and while we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains in queue and is a top priority.

We’ll notify you as soon as it’s been completed and will include a copy of your refund receipt at that time.

Thank you again for your understanding and patience.

Warm Regards,

The Fork n’ Film Team

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From: L Cano <lvcano1992@gmail.com>
Date: Tue, Dec 2, 2025 at 8:35 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Following up on my refund from my canceled dinner show from October 2025.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Tue, Dec 2, 2025 at 11:55 AM
To: L Cano <lvcano1992@gmail.com>

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Fri, Jan 9, 2026 at 11:07 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Just Following up on my return, I know you guys mentioned i would get a notification from you let me know when i receive the refund. Its been 3 months since my original date was canceled. I wouldnt of mind if it was a transaction under 100, but since it wasnt i have to keep following up with you. Can I at least get a time frame to when i will see my refund?

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Sat, Jan 10, 2026 at 8:37 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

I sincerely apologize for the continued delay and the frustration this has caused over the past three months. I understand that since this is a significant transaction, you need a clear update.

As we are a small team managing a high volume of requests, the process has taken longer than expected. However, I have placed your refund on our priority list to ensure it is handled as quickly as possible. While I don't have an exact date yet, prioritizing your request will help expedite the remaining steps.

We will notify you and provide a receipt as soon as the refund is processed. Thank you for your continued patience.

Best,

Liz

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Wed, Feb 4, 2026 at 3:27 PM
To: Fork Film <sanfrancisco@forknfilm.com>

Just Following up on my return, I know you guys mentioned i would get a notification from you let me know when i receive the refund. Its been now 4 months since my original date event in October was canceled, and original purchase date was in August I wouldnt of mind if it was a transaction under 100, but since it wasnt i have to keep following up with you. This is a great inconvenience for me to be waiting this long for an issue on your end.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Thu, Feb 5, 2026 at 1:19 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

I sincerely apologize for the continued delay and the frustration this has caused. I understand that waiting four months for your refund is a significant inconvenience.

I am connecting with our billing department to get a status update, as I want to ensure I provide you with an accurate timeframe for when you will receive your funds. I will let you know as soon as I have more information.

Thank you for your patience.

Best,

Alex

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Mon, Feb 9, 2026 at 3:59 PM
To: Fork Film <sanfrancisco@forknfilm.com>

Yes please do, I've been following up every month because i have heard nothing. I can understand if theres an error or a glitch but to be wating this long for 300 refund is ridiculous and I did not get a service or experience of the dinner & movie i selected. So I'm down the money and experience.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Tue, Feb 10, 2026 at 10:05 AM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

I completely agree that this wait has been far too long, and I sincerely apologize that you are still without your refund.

I am connecting directly with our billing department to expedite this process and ensure it is resolved as quickly as possible. Alternatively, if you would prefer to reschedule your visit instead of waiting for the refund, I would like to offer you a complimentary VIP upgrade for the inconvenience.

Please let me know if you would like to move forward with the reschedule and upgrade, or if you would prefer to continue with the refund process.

Best regards,

Alex

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Tue, Feb 10, 2026 at 11:14 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Even though thats a generous offer, i would prefer just my refund. Due to the movie i wanted to Originally see was The Nightmare before Christmas, and i also see there is nothing in my area of San Francisco and prefer not travel.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Tue, Feb 10, 2026 at 11:45 AM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

No problem! That is completely understood.

I will continue working with our billing department to prioritize and expedite your refund. We will notify you and provide a receipt as soon as the transaction has been processed.

Thank you for your continued patience.

Best regards,

Alex

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Tue, Mar 3, 2026 at 8:37 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Just Following up on the status of my refund, yet agian we are in a new month of March, waiting for a refund from October 2025. Is there another form to speak to someone directly? Because this issue has not been resolved.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Tue, Mar 3, 2026 at 5:43 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

I am incredibly sorry that this has been dragged out since October. I completely understand your frustration - that is far too long to be waiting for a resolution, and I apologize for the stress this has caused.

I am escalating this right now to our finance leadership to ensure this is handled immediately. I will be personally tracking this to make sure the refund is pushed through without further delay.

I will get back to you as soon as I have a direct update or a confirmation number for you. Thank you for your continued patience while I get this sorted once and for all.

Warm regards,

Sam

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Tue, Mar 31, 2026 at 9:27 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Now this is getting ridiculous,  waiting for a return more than 6months for an event i did not receive because of your cancelation. Is there a direct line where I can speak to some one directly, every email i have they say they are working on it or they will make it a priority, $300 might not be alot to you but to me it is alot especially when this was supposed to be a treat fir myself. Please either give me a direct call to 707703-3891 or a phone number to contact directly.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Tue, Mar 31, 2026 at 1:55 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

Thank you for reaching out, and please accept my sincerest apologies for the delay. I truly understand that $300 is a significant amount of money, and it breaks our hearts to know that what was meant to be a special treat for yourself has turned into such a stressful experience.

Please be assured that I have personally escalated your refund to our supervisor to ensure it receives the attention it deserves. While we are currently managing a very high volume of requests with our small team, we are doing our absolute best to get this finalized for you as quickly as possible.

I will be keeping a close watch on this and will follow up with you the moment I have a confirmation or a copy of your refund receipt. Thank you so much for your continued patience while we work to make this right.

Warm regards,

Sam

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Mon, Apr 6, 2026 at 1:11 PM
To: Fork Film <sanfrancisco@forknfilm.com>

Following up on the status of my refund.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Wed, Apr 8, 2026 at 10:27 AM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

Thank you for checking in, and I appreciate your continued patience with me on this!

I have an update for you: your refund is currently in the final stages of processing. Our team is finalizing the transaction, and we expect to have a formal receipt sent over to you very soon.

I’ll keep a close eye on it to ensure it crosses the finish line, but you should see that confirmation in your inbox shortly!

Warm regards,

Sam

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From: L Cano <lvcano1992@gmail.com>
Date: Mon, Apr 13, 2026 at 12:21 PM
To: Fork Film <sanfrancisco@forknfilm.com>

Following up on my refund request again, just checking on that status.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Thu, Apr 16, 2026 at 2:57 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

Thank you so much for touching base, and I’m so sorry that the refund hasn't reached you yet. I completely understand how frustrating it is to be waiting on this.

Please know that we are a very small team, and we are doing our absolute best to push these through as quickly as possible. I am following up with our billing department right now to see what is causing the hold-up and to make sure this is handled for you.

Thank you for your continued patience and for hanging in there with us!

Warm regards,

Sam

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Mon, Apr 20, 2026 at 12:23 PM
To: Fork Film <sanfrancisco@forknfilm.com>

I understand the team is small, but this has been on going issue for quite a while now. I can not wrap my heads around it that a refund can take 6months. Please keep me posted on where is the status of my refund.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Wed, Apr 22, 2026 at 12:15 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

I truly appreciate your patience, but I understand that your frustration is more than justified at this point.

I have been staying on top of this and checking in with our billing department daily to push this through. I will make sure to keep you updated every step of the way until the funds are back in your account.

Thank you for bearing with me, and I’ll be in touch the moment I have a status update.

Warm regards,

Sam

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From: L Cano <lvcano1992@gmail.com>
Date: Tue, Apr 28, 2026 at 8:20 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Following up on my return status its been 6days since my last contact, just wondering if it being worked on.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Wed, Apr 29, 2026 at 2:56 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

Thank you for following up with me. I completely understand your concern regarding the timeline, and I appreciate you checking in.

Please rest assured that we are working very closely with our finance team to ensure your return is prioritized and pushed through as quickly as possible. We are monitoring the status of this request daily to ensure it is resolved for you without further delay.

We truly value your patience and support, and we look forward to having this settled so we can focus entirely on providing you with a magical experience at the theater soon.

Warm regards,

Sam

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Fri, May 1, 2026 at 11:38 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Well yes it is very frustrating not receiving a refund in timely manner i can understand it can take up to few weeks but few months is absurd. If this was a low amount of money i would sweep under the rug but amount is more then just a few dollars. I have been following up monthly and now im following up weekly, im just trying to understand the delay.

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From: Fork Film <sanfrancisco@forknfilm.com>
Date: Mon, May 11, 2026 at 12:38 PM
To: L Cano <lvcano1992@gmail.com>

Hi Lisceth,

I completely agree with you. While a few weeks is standard, waiting several months for a significant amount of money is far from ideal, and I appreciate you being so persistent in following up with us. Please know that your frustration is completely valid, and it’s certainly not our intention to make this process difficult for you.

I am looking into your account right now to identify exactly what is causing this delay and to ensure your refund is prioritized. I will get back to you with a clear explanation and an update on the status as soon as I have more information.

Thank you for your continued patience and for sticking with us while we get this resolved.

Warm regards,

Sam

Customer Support

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From: L Cano <lvcano1992@gmail.com>
Date: Mon, May 18, 2026 at 3:03 PM
To: Fork Film <sanfrancisco@forknfilm.com>

Just Following up from our conversation last week, to see if theres any updates for my issue regarding my refund.

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From: L Cano <lvcano1992@gmail.com>
Date: Mon, May 25, 2026 at 7:55 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Following up on this matter Agian Regarding my refund seeing where yhe stayus of it per out last message you were going to push the issue to the team. Im not made of money so i really need this refund.

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From: L Cano <lvcano1992@gmail.com>
Date: Mon, Jun 8, 2026 at 9:54 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Following up agian, checking on the status of my refund 

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From: L Cano <lvcano1992@gmail.com>
Date: Tue, Jul 7, 2026 at 8:54 AM
To: Fork Film <sanfrancisco@forknfilm.com>

Following  From last email in May 2026, what is the status of the refund? we are coming up an year form this debacle, very unprofessional. Please Call me at earliest conscience 707-703-3891 to speak to a representative. 

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From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
Date: Tue, Jul 7, 2026 at 8:58 AM
To: <lvcano1992@gmail.com>

Address not found Your message wasn't delivered to sanfrancisco@forknfilm.com because the address couldn't be found, or is unable to receive mail. LEARN MORE This link will take you to a third-party site

The response from the remote server was: 550 5.4.1 Recipient address rejected: Access denied. For more information see https://aka.ms/EXOSmtpErrors [BL6PEPF00020E64.namprd04.prod.outlook.com 2026-07-07T15:58:40.156Z 08DED24D5CC79A73]