Re: Refund

Checking in again a month later. I don’t understand how my money isn’t given back to me? I have tried to be patient. Please send me my money back 

On Thu, Aug 20, 2026 at 12:26 PM Fork n Film <info@forknfilm.com> wrote:

Hi Emma,

Thank you for following up, and we sincerely apologize that you’ve been waiting over two and a half months for your refund.

You’re absolutely right to ask for a clear timeline. We’ve recently transitioned to a new customer support system, which has unfortunately contributed to delays as we work through our existing refund requests and ensure each one is properly reviewed and processed.

I’m checking directly with our team now to get a definitive update on your refund, including the expected processing date. We don’t want to provide you with an inaccurate timeframe, so I’ll follow up as soon as I have confirmation from the team.

We truly appreciate the patience you’ve shown throughout this process, and we’re very sorry that you’ve had to wait this long without a clear resolution. Thank you for giving us the opportunity to look into this and get you a proper update.

Warmest regards,
The Fork n’ Film Team

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From: Emma Kastner <ekastner44@gmail.com>
Sent: Wednesday, July 29, 2026 6:35 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Refund

 

Thank you for your response. I appreciate the update, but it has now been over 2.5 months since I requested a refund after you canceled the event. Since you confirmed that my refund request has been received, please provide a specific date by which my refund will be processed. I have been patient, but this cancellation was on your end. I need an update soon. Thanks 

On Tue, Jul 28, 2026 at 12:13 PM Fork n Film <info@forknfilm.com> wrote:

Hello Emma,

Thank you for reaching out and for your patience.

We sincerely apologize for the delay and understand how frustrating it is to be waiting. Please know that your refund requests have been received. While we're unable to provide a specific timeframe at the moment, we want to assure you that we'll send you a confirmation email as soon as your refund has been finalized.

We truly appreciate your patience and understanding as we work to get this resolved, and we're very sorry for the inconvenience this delay has caused.

If you have any additional questions in the meantime, please don't hesitate to reply to this email. We're here to help.

Warmly,

The Fork n' Film Team

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From: Emma Kastner <ekastner44@gmail.com>
Sent: Wednesday, July 8, 2026 11:06 AM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: Refund

 

Hello. I heard from you guys 2 weeks ago about my refunds but I would like an update. It has almost been 2 months since the canceled event so I would like my refunds to be processed now please. They offered to reschedule our show too but there were no actual events available. Please let me know when it gets resolved. The refunds are under my name Emma Beacham and my husband Julian Beacham for the LA Ratatouille show on 5/16. 

---------- Forwarded message ---------
From: Fork Film <losangeles@forknfilm.com>
Date: Wed, Jun 24, 2026 at 1:09 PM
Subject: Re: Refund
To: Emma Kastner <ekastner44@gmail.com>

Dear Emma Beacham,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused to your plans for the Ratatouille showing on 5/16.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for both you and Julian Beacham.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated. If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Jun 24, 2026 at 10:32 AM Emma Kastner <ekastner44@gmail.com> wrote:

I am still waiting to hear back about a refund for my ticket. The email that includes rescheduling a show does not include the original show I wanted to see, nor does it actually work. Please let me know soon how long it will take until I see a refund. 

On Tue, May 19, 2026 at 4:53 PM Emma Kastner <ekastner44@gmail.com> wrote:

Following up again since I have not heard anything back. Thanks. 

On Wed, May 13, 2026 at 10:14 AM Emma Kastner <ekastner44@gmail.com> wrote:

I want a refund for the Ratatouille showing on 5/16 at 1:30pm. My husband and I bought tickets separately so refund us both. My name is Emma Beacham his name is Julian Beacham. Let me know when it gets done. Thanks