Re: Portland

Hello Daeya,

Thank you for following up. We sincerely apologize that you’ve had to reach out again regarding your refund.

We completely understand your concern, especially given how long it has been since your original reservation was canceled and that you were advised nearly two months ago that your refund would be processed. We recognize that you have already waited far longer than expected and have made multiple attempts to get this resolved.

Please know that your refund request has not been overlooked and remains in process. Our team is actively working through outstanding refunds, including those that have experienced extended delays such as yours.

Unfortunately, we’re still unable to provide a specific completion date. We understand how disappointing that is after the time you have already waited, but we want to be transparent rather than provide another timeframe we cannot confidently guarantee.

We sincerely apologize for the continued delay and the amount of follow-up this has required from you. As soon as your refund is finalized, we will contact you directly and provide confirmation for your records.

Thank you for your continued patience while we work to get this completed for you.

Warmest regards,
The Fork n’ Film Team

On Tue, Sep 22, 2026 at 8:16 PM Daeya Rathmann <daeya.rathmann@gmail.com> wrote:

I am still waiting for my refund.  It has been nearly 10 months total and over 2 months since you stated my refund was being processed. 

On Thu, Jul 23, 2026, 2:53 PM Daeya Rathmann <daeya.rathmann@gmail.com> wrote:

Will our 4 refunds go back to the 2 cards my husband and I used? When can we expect refunds? We've already been ignored for months. 

D. Cooper

On Thu, Jul 23, 2026, 10:27 AM Fork n Film <info@forknfilm.com> wrote:

Hello Daeya,

Thank you for reaching out. We sincerely apologize for the continued delay and any inconvenience this has caused.

At this time, our Portland location is on pause. While we hope to return in the future, all guests with cancelled reservations will receive a refund for their tickets.

We've received and logged your refund request. Please note that refunds are currently taking longer than expected to process. We'll send you a confirmation email as soon as your refund has been finalized.

We truly appreciate your patience and understanding while we work to get this resolved. If you have any questions in the meantime, please don't hesitate to reach out.

Warmly,

The Fork n' Film Team

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From: Daeya Rathmann <daeya.rathmann@gmail.com>
Sent: Monday, July 6, 2026 1:35 PM
To: Fork n Film <info@forknfilm.com>
Subject: Portland

 

I've been emailing with zero response for over 2 months now.  We had 4 tickets for Alice in Wonderland, which was canceled.  We attempted to reschedule and our conversation with Esperanza went silent. The first cancelation was dealt with by Amanda, who them rescheduled the ticket for Alice in Wonderland. At this point,  we want refunds. It's been over 2 months with zero communication after several emails with Esperanza back in March/April. 1 ticket, of the 4,  was already a reschedule from a previously canceled show, Ratatouille. That ticket was rescheduled for Alice through Amanda as stated above. Then we purchased 3 more tickets so we could go as a family. That show was also canceled. That's hundreds of dollars for multiple cancelations and radio silence.  I no longer have faith that Portland shows will actually happen nor do I have confidence that the team will communicate. I am requesting  refunds for all 4 tickets,  which was offered when the Alice show was canceled. Please see attached pictures as some of the tickets were purchased over the holiday with a discount. I've emailed Portland fork and film this morning and the mail was returned undeliverable. I submitted direct
tly on the site as well.  I've been emailing for months, I have all communication with time stamps. I've attached screenshots of our tickets so you have order numbers.  I've included this info from day one.  

Please respond to any of my emails.

D. Cooper