Re: Refund

Hi Dakota,

Thank you for reaching out, and we sincerely apologize for the continued frustration and disappointment you have experienced throughout this process.

We completely understand why you are upset, especially after waiting nine months for your refund and following up multiple times. We recognize that this has taken far longer than expected, and we are truly sorry for the inconvenience and loss of confidence this has caused.

We want to assure you that your refund request has not been ignored. Our team is actively reviewing outstanding refunds and working to resolve these requests as quickly as possible. At this time, we do not want to provide an inaccurate timeline until we have a confirmed update from our team, but we will follow up with you as soon as we have more information regarding the status of your refund.

We sincerely apologize for the delays and the lack of communication you have experienced. We appreciate your patience and the opportunity to address this matter.

Warmest regards,

The Fork n' Film Team

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From: Dakota Casanova <dakotamcnab457@gmail.com>
Sent: Sunday, July 12, 2026 3:43 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund

 

Hello,

      I’m reaching out, again five more months later, to see when I’m going to get my refund. It is starting to feeling like I’m being robbed and I need to escalate this concern on my end. Your company is still playing shows, making money, and withholding money from more people like me. This is absolutely wrong and theft. We spent a lot of money that you owe us in a refund. We thought we would eventually try to see if we could book another show in the future but this is making me lose faith. 

I don’t need another fake corporate email that my refund is processing. I need to know exactly when my refund is going to be processed because it’s been 9 months. This is disgusting behavior from a company and I expect my refund ASAP at this point. 

Dakota Lopez Casanova

Hello Dakota,

Thank you for checking in regarding your refund.

We understand how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.

We know some guests have been waiting longer than expected, and we sincerely apologize for the extended wait. While we’re unable to provide a specific timeline at this time, we don’t want to provide you with a date that we cannot guarantee. Please know that your refund is still being processed, and we’ll be in touch as soon as it has been finalized.

Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.

We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.

Warmest regards,
The Fork n’ Film Team

On Wed, Sep 23, 2026 at 1:56 PM Dakota Casanova <dakotamcnab457@gmail.com> wrote:

It’s been 2 more months, almost a damn year since I was told I would get a refund. This is disgusting behavior from a company. I need to know when I am going to get my money NOW. A year waiting on several hundred dollar is ridiculous. I demand that I get an exact timeline and my money ASAP. Not some day, not a year from now, immediately! 

On Fri, Jul 31, 2026 at 11:54 Fork n Film <info@forknfilm.com> wrote:

Hi Dakota,

Thank you for reaching out, and we sincerely apologize for the continued frustration and disappointment you have experienced throughout this process.

We completely understand why you are upset, especially after waiting nine months for your refund and following up multiple times. We recognize that this has taken far longer than expected, and we are truly sorry for the inconvenience and loss of confidence this has caused.

We want to assure you that your refund request has not been ignored. Our team is actively reviewing outstanding refunds and working to resolve these requests as quickly as possible. At this time, we do not want to provide an inaccurate timeline until we have a confirmed update from our team, but we will follow up with you as soon as we have more information regarding the status of your refund.

We sincerely apologize for the delays and the lack of communication you have experienced. We appreciate your patience and the opportunity to address this matter.

Warmest regards,

The Fork n' Film Team

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From: Dakota Casanova <dakotamcnab457@gmail.com>
Sent: Sunday, July 12, 2026 3:43 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund

 

Hello,

      I’m reaching out, again five more months later, to see when I’m going to get my refund. It is starting to feeling like I’m being robbed and I need to escalate this concern on my end. Your company is still playing shows, making money, and withholding money from more people like me. This is absolutely wrong and theft. We spent a lot of money that you owe us in a refund. We thought we would eventually try to see if we could book another show in the future but this is making me lose faith. 

I don’t need another fake corporate email that my refund is processing. I need to know exactly when my refund is going to be processed because it’s been 9 months. This is disgusting behavior from a company and I expect my refund ASAP at this point. 

Dakota Lopez Casanova