Re: May Refund Status

I am reaching out again in regard to the refund that was promised back in May, 4 months ago. I don't understand why it's taking so long to refund the money when no services were provided? 

Kayla Bickell

503-409-2665

kayla.anne.003@gmail.com

On Fri, Jul 31, 2026 at 11:10 AM Fork n Film <info@forknfilm.com> wrote:

Hi Kayla,

Thank you for reaching out, and first and foremost, we sincerely apologize for the delay and the lack of communication regarding your refund.

We're especially sorry to hear that this experience was meant to be a special anniversary celebration before welcoming your little one. We understand how meaningful this occasion was, and we regret that the cancellation and subsequent delay have added unnecessary stress and disappointment.

Please know that your refund request is currently being reviewed by our team, and we will follow up with you as soon as we have an update. While Portland is not currently listed on our website, we are actively working on confirming future dates for the city. That said, we completely understand your desire to receive a refund, and we're committed to getting this resolved for you as quickly as possible.

Thank you for your patience, understanding, and grace throughout this process. We truly appreciate it, and we apologize again for the inconvenience.

Warmest Regards,

The Fork n' Film Team

---

From: Kayla Bickell <kayla.anne.003@gmail.com>
Sent: Sunday, July 12, 2026 8:49 AM
To: Fork n Film <info@forknfilm.com>
Subject: May Refund Status

 

Hi! 

Looking for a status update on the cancelled event in Portland on 5/22? The cost of the event was not easy for us to pay and was meant to be our anniversary present to each other before becoming parents…. Hoping to see the refund soon since Portland seems to be off the website completely. 

Booked under Mark Bickell

Mark@bickell.us

Thank you,

Kayla Bickell
(503)-409-2665
Kayla.anne.003@gmail.com