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Hello I need a confirmation of our new showing

cedacjch@yahoo.com · landed in info@forknfilm.com

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  • cedacjch@yahoo.comto <info@forknfilm.com>Inbound
    9/25/2026, 1:59:25 AM

    Hello I need a confirmation of our new showing

    I received a email stating our show could be changed which I replied but never received a response. But in the same email it states I wouldn’t get a refund even if the training for the cancellation was not my fault which I think is strange! I would like the new showing but if can’t help me I would like a refund! I’ve spent over $600 
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  • info@forknfilm.comto ceda deda <cedacjch@yahoo.com>Inbound
    10/1/2026, 9:09:45 PM

    Re: Hello I need a confirmation of our new showing

    Hello,

    Thank you for following up with us, and we sincerely apologize for the delay in responding to your previous message.

    We recently experienced changes with some of our communication channels, which unfortunately resulted in some messages not reaching our team as expected. We can see that you previously confirmed the October 25th Hocus Pocus show at 1:30 PM, and we’re very sorry that your response was missed.

    Unfortunately, the 1:30 PM show is no longer available. However, we would be happy to offer you a reservation for Hocus Pocus on October 25th at 6:30 PM instead.

    We understand this is a change from the time you originally confirmed, and we sincerely apologize for the inconvenience. If the 6:30 PM show works for you, please reply to this email to confirm, and we’ll be happy to secure your reservation.

    Thank you for your patience and understanding, and we truly hope you’ll be able to join us for Hocus Pocus!

    Warmly,
    The Fork n’ Film Team

    On Thu, Sep 24, 2026 at 6:59 PM ceda deda <cedacjch@yahoo.com> wrote:
    I received a email stating our show could be changed which I replied but never received a response. But in the same email it states I wouldn’t get a refund even if the training for the cancellation was not my fault which I think is strange! I would like the new showing but if can’t help me I would like a refund! I’ve spent over $600 
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    2 attachments

  • info@forknfilm.comto ceda deda <cedacjch@yahoo.com>Reply (operator)
    10/1/2026, 9:11:50 PM

    Re: Hello I need a confirmation of our new showing

    Hello,

    Thank you for following up with us, and we sincerely apologize for the delay in responding to your previous message.

    We recently experienced changes with some of our communication channels, which unfortunately resulted in some messages not reaching our team as expected. We can see that you previously confirmed the October 25th Hocus Pocus show at 1:30 PM, and we’re very sorry that your response was missed.

    Unfortunately, the 1:30 PM show is no longer available. However, we would love for you to join us for Hocus Pocus on October 25th at 6:30 PM instead.

    We understand this is a change from the time you originally confirmed, and we sincerely apologize for the inconvenience. If the 6:30 PM show works for you, please reply to this email to confirm, and we’ll be happy to secure your reservation.

    Thank you for your patience and understanding, and we truly hope you’ll be able to join us for Hocus Pocus!

    Warmly,
    Esperanza
    Customer Support Manager
    Fork n' Film

    On Thu, Sep 24, 2026 at 6:59 PM ceda deda <cedacjch@yahoo.com> wrote:
    I received a email stating our show could be changed which I replied but never received a response. But in the same email it states I wouldn’t get a refund even if the training for the cancellation was not my fault which I think is strange! I would like the new showing but if can’t help me I would like a refund! I’ve spent over $600 
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    2 attachments

  • cedacjch@yahoo.comto "Fork n' Film" <info@forknfilm.com>Inbound
    10/1/2026, 9:37:59 PM

    Re: Hello I need a confirmation of our new showing

    Yes 6:30 pm on October 25th will be fine ! Also once this is confirmed can I get a confirmation email with my new tickets 🎫! The original date was October 10th !



    On Thursday, October 1, 2026, 2:12 PM, Fork n' Film <info@forknfilm.com> wrote:

    Hello,

    Thank you for following up with us, and we sincerely apologize for the delay in responding to your previous message.

    We recently experienced changes with some of our communication channels, which unfortunately resulted in some messages not reaching our team as expected. We can see that you previously confirmed the October 25th Hocus Pocus show at 1:30 PM, and we’re very sorry that your response was missed.

    Unfortunately, the 1:30 PM show is no longer available. However, we would love for you to join us for Hocus Pocus on October 25th at 6:30 PM instead.

    We understand this is a change from the time you originally confirmed, and we sincerely apologize for the inconvenience. If the 6:30 PM show works for you, please reply to this email to confirm, and we’ll be happy to secure your reservation.

    Thank you for your patience and understanding, and we truly hope you’ll be able to join us for Hocus Pocus!

    Warmly,
    Esperanza
    Customer Support Manager
    Fork n' Film

    On Thu, Sep 24, 2026 at 6:59 PM ceda deda <cedacjch@yahoo.com> wrote:
    I received a email stating our show could be changed which I replied but never received a response. But in the same email it states I wouldn’t get a refund even if the training for the cancellation was not my fault which I think is strange! I would like the new showing but if can’t help me I would like a refund! I’ve spent over $600 
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    2 attachments

  • info@forknfilm.comto ceda deda <cedacjch@yahoo.com>Reply (operator)
    10/1/2026, 9:58:30 PM

    Re: Hello I need a confirmation of our new showing

    Hi!

    Thanks so much for confirming! We’re so excited to host you this spooky season!

    Your reservation is confirmed for Hocus Pocus on October 25th at 6:30 PM. Your original tickets will remain valid and can be used for entry to the event.

    We look forward to seeing you there!

    Warmly, 
    Esperanza

    On Thu, Oct 1, 2026 at 2:38 PM ceda deda <cedacjch@yahoo.com> wrote:
    Yes 6:30 pm on October 25th will be fine ! Also once this is confirmed can I get a confirmation email with my new tickets 🎫! The original date was October 10th !



    On Thursday, October 1, 2026, 2:12 PM, Fork n' Film <info@forknfilm.com> wrote:

    Hello,

    Thank you for following up with us, and we sincerely apologize for the delay in responding to your previous message.

    We recently experienced changes with some of our communication channels, which unfortunately resulted in some messages not reaching our team as expected. We can see that you previously confirmed the October 25th Hocus Pocus show at 1:30 PM, and we’re very sorry that your response was missed.

    Unfortunately, the 1:30 PM show is no longer available. However, we would love for you to join us for Hocus Pocus on October 25th at 6:30 PM instead.

    We understand this is a change from the time you originally confirmed, and we sincerely apologize for the inconvenience. If the 6:30 PM show works for you, please reply to this email to confirm, and we’ll be happy to secure your reservation.

    Thank you for your patience and understanding, and we truly hope you’ll be able to join us for Hocus Pocus!

    Warmly,
    Esperanza
    Customer Support Manager
    Fork n' Film

    On Thu, Sep 24, 2026 at 6:59 PM ceda deda <cedacjch@yahoo.com> wrote:
    I received a email stating our show could be changed which I replied but never received a response. But in the same email it states I wouldn’t get a refund even if the training for the cancellation was not my fault which I think is strange! I would like the new showing but if can’t help me I would like a refund! I’ve spent over $600 
    Inline image

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    DeliveredOpenedClicked

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