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I haven’t gotten rescheduled for the show you canceled

priscilla.valeza@yahoo.com · landed in info@forknfilm.com

5 messages
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  • priscilla.valeza@yahoo.comto "Fork n' Film" <info@forknfilm.com>Inbound
    9/26/2026, 2:48:55 PM

    I haven’t gotten rescheduled for the show you canceled

    Hi there,

    I used my voucher on a date that was canceled by you guys. I haven’t been able to reschedule since as I’ve gotten caught up with my mom’s chemotherapy appointments and helping her. But I’d now like to see the next available dates for the ratatouille films and would like to either get this rebooked or refunded. 

    Thank you!
  • info@forknfilm.comto Priscilla Valeza <priscilla.valeza@yahoo.com>Inbound
    10/1/2026, 7:09:43 PM

    Re: I haven’t gotten rescheduled for the show you canceled

    Hello Priscilla,

    Thank you for reaching out. We’re very sorry for the delay.

    Unfortunately, due to changes with our current ticketing system, we’re no longer able to transfer tickets from a canceled event to a new show. We understand how disappointing this may be, especially if you were hoping to attend an upcoming Fork n’ Film experience.

    At this time, we will issue a refund for your original purchase instead. Please note that refunds are currently taking longer than expected to process, and we’re unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding.

    Warmly,
    The Fork n’ Film Team

    On Sat, Sep 26, 2026 at 7:49 AM Priscilla Valeza <priscilla.valeza@yahoo.com> wrote:
    Hi there,

    I used my voucher on a date that was canceled by you guys. I haven’t been able to reschedule since as I’ve gotten caught up with my mom’s chemotherapy appointments and helping her. But I’d now like to see the next available dates for the ratatouille films and would like to either get this rebooked or refunded. 

    Thank you!
  • info@forknfilm.comto Priscilla Valeza <priscilla.valeza@yahoo.com>Reply (operator)
    10/1/2026, 7:11:27 PM

    Re: I haven’t gotten rescheduled for the show you canceled

    Hello Priscilla,

    Thank you for reaching out. We’re sorry to hear that you and your family have been navigating your mom’s chemotherapy appointments. We completely understand that your focus has been on being there for her, and we appreciate you taking the time to follow up with us.

    We also understand that the date you previously selected using your voucher was canceled by our team. Unfortunately, due to recent changes to our ticketing and reservation process, we’re no longer able to honor or rebook previously issued vouchers for upcoming shows.

    We understand this may be disappointing, especially since you were unable to attend through no fault of your own, and we sincerely apologize for the change.

    At this time, we will issue a refund for the original purchase instead. Please note that refunds are currently taking longer than expected to process, and we are unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized

    Thank you for your understanding, and we’re wishing you and your family all the best during this time.

    Warmest regards,
    The Fork n’ Film Team

    On Sat, Sep 26, 2026 at 7:49 AM Priscilla Valeza <priscilla.valeza@yahoo.com> wrote:
    Hi there,

    I used my voucher on a date that was canceled by you guys. I haven’t been able to reschedule since as I’ve gotten caught up with my mom’s chemotherapy appointments and helping her. But I’d now like to see the next available dates for the ratatouille films and would like to either get this rebooked or refunded. 

    Thank you!
    DeliveredOpenedClicked
  • priscilla.valeza@yahoo.comto "Fork n' Film" <info@forknfilm.com>Inbound
    10/7/2026, 12:51:11 PM

    Re: I haven’t gotten rescheduled for the show you canceled

    Ok thank you, a refund works. Is there an update on the status of this?

    Priscilla Valeza


    On Thursday, October 1, 2026, 3:11 PM, Fork n' Film <info@forknfilm.com> wrote:

    Hello Priscilla,

    Thank you for reaching out. We’re sorry to hear that you and your family have been navigating your mom’s chemotherapy appointments. We completely understand that your focus has been on being there for her, and we appreciate you taking the time to follow up with us.

    We also understand that the date you previously selected using your voucher was canceled by our team. Unfortunately, due to recent changes to our ticketing and reservation process, we’re no longer able to honor or rebook previously issued vouchers for upcoming shows.

    We understand this may be disappointing, especially since you were unable to attend through no fault of your own, and we sincerely apologize for the change.

    At this time, we will issue a refund for the original purchase instead. Please note that refunds are currently taking longer than expected to process, and we are unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized

    Thank you for your understanding, and we’re wishing you and your family all the best during this time.

    Warmest regards,
    The Fork n’ Film Team

    On Sat, Sep 26, 2026 at 7:49 AM Priscilla Valeza <priscilla.valeza@yahoo.com> wrote:
    Hi there,

    I used my voucher on a date that was canceled by you guys. I haven’t been able to reschedule since as I’ve gotten caught up with my mom’s chemotherapy appointments and helping her. But I’d now like to see the next available dates for the ratatouille films and would like to either get this rebooked or refunded. 

    Thank you!
  • info@forknfilm.comto Priscilla Valeza <priscilla.valeza@yahoo.com>Reply (operator)
    10/7/2026, 5:23:28 PM

    Re: I haven’t gotten rescheduled for the show you canceled

    Hi Priscilla,

    Thank you for checking in with us. We appreciate your understanding. Your refund is still pending at this time.

    Refunds are currently taking longer than usual to complete, and unfortunately, we do not have a specific processing date we can provide just yet. We know you’ve been waiting and appreciate your continued patience while we complete this for you.

    As soon as your refund is finalized, we’ll send you a confirmation email.

    Thank you again for your patience and understanding.

    Warmest regards,
    The Fork n' Film Team

    On Wed, Oct 7, 2026 at 5:51 AM Priscilla Valeza <priscilla.valeza@yahoo.com> wrote:
    Ok thank you, a refund works. Is there an update on the status of this?

    Priscilla Valeza


    On Thursday, October 1, 2026, 3:11 PM, Fork n' Film <info@forknfilm.com> wrote:

    Hello Priscilla,

    Thank you for reaching out. We’re sorry to hear that you and your family have been navigating your mom’s chemotherapy appointments. We completely understand that your focus has been on being there for her, and we appreciate you taking the time to follow up with us.

    We also understand that the date you previously selected using your voucher was canceled by our team. Unfortunately, due to recent changes to our ticketing and reservation process, we’re no longer able to honor or rebook previously issued vouchers for upcoming shows.

    We understand this may be disappointing, especially since you were unable to attend through no fault of your own, and we sincerely apologize for the change.

    At this time, we will issue a refund for the original purchase instead. Please note that refunds are currently taking longer than expected to process, and we are unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized

    Thank you for your understanding, and we’re wishing you and your family all the best during this time.

    Warmest regards,
    The Fork n’ Film Team

    On Sat, Sep 26, 2026 at 7:49 AM Priscilla Valeza <priscilla.valeza@yahoo.com> wrote:
    Hi there,

    I used my voucher on a date that was canceled by you guys. I haven’t been able to reschedule since as I’ve gotten caught up with my mom’s chemotherapy appointments and helping her. But I’d now like to see the next available dates for the ratatouille films and would like to either get this rebooked or refunded. 

    Thank you!
    DeliveredOpenedClicked

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