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Re: Important Update Regarding Your Fork n' Film Reservation

pao_pjs@yahoo.com · landed in info@forknfilm.com

3 messages
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  • pao_pjs@yahoo.comto n Film Fork <info@forknfilm.com>Inbound
    9/28/2026, 8:44:12 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello, these tickets were originally paid for on October 1 2025 and I still haven’t not received a refund for both tickets meant for my mom and I. I’m going to open a claim with my bank as the claim window starts at the date of expected service for Visa. I am sending this email because I am required to attempt to contact the merchant first. If you are able to issue the refunds, it’ll save me a lot of hassle with the claims process and that would be greatly appreciated.

    Thank you.

    Sent from my iPhone

    On Aug 24, 2026, at 9:07 AM, Fork n Film <info@forknfilm.com> wrote:

    
    Hello Paola ,

    We're reaching out with an important update regarding your upcoming Fork n' Film reservation.

    Unfortunately, our Saturday, August 28 at 6:30 PM show has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.

    We understand you were looking forward to attending this event. A full refund for your tickets will be processed, and we'll send you a confirmation email as soon as your refund has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.

    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.

    Warmly,
    The Fork n' Film Team

  • info@forknfilm.comto Paola S <pao_pjs@yahoo.com>Inbound
    9/28/2026, 9:09:57 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello Paola,

    Thank you for following up with us. We sincerely apologize for the delay in processing your refund and understand the frustration this has caused, especially given the circumstances.

    We are actively working through all refund requests, and yours remains on our radar. While we're unable to provide a specific timeline at this moment, we are doing our best to finalize these as quickly as possible. We will be in touch with a confirmation email as soon as the refund has been completed.



    We truly appreciate your patience and understanding while we work to get this resolved for you.

    Warmest regards,
    The Fork n' Film Team

    On Mon, Sep 28, 2026 at 1:44 PM Paola S <pao_pjs@yahoo.com> wrote:
    Hello, these tickets were originally paid for on October 1 2025 and I still haven’t not received a refund for both tickets meant for my mom and I. I’m going to open a claim with my bank as the claim window starts at the date of expected service for Visa. I am sending this email because I am required to attempt to contact the merchant first. If you are able to issue the refunds, it’ll save me a lot of hassle with the claims process and that would be greatly appreciated.

    Thank you.

    Sent from my iPhone

    On Aug 24, 2026, at 9:07 AM, Fork n Film <info@forknfilm.com> wrote:

    
    Hello Paola ,

    We're reaching out with an important update regarding your upcoming Fork n' Film reservation.

    Unfortunately, our Saturday, August 28 at 6:30 PM show has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.

    We understand you were looking forward to attending this event. A full refund for your tickets will be processed, and we'll send you a confirmation email as soon as your refund has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.

    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.

    Warmly,
    The Fork n' Film Team

  • info@forknfilm.comto Paola S <pao_pjs@yahoo.com>Reply (operator)
    9/28/2026, 9:11:49 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello Paola,

    Thank you for following up with us. We sincerely apologize for the delay in processing your refund and understand the frustration this has caused, especially given the circumstances.

    We are actively working through all refund requests, and yours remains on our radar. While we're unable to provide a specific timeline at this moment, we are doing our best to finalize these as quickly as possible. We will be in touch with a confirmation email as soon as the refund has been completed.

    We also understand and respect your decision if you choose to contact your financial institution regarding the charge. Please know that we will not dispute the chargeback. If you proceed with a chargeback, your financial institution will handle the dispute and refund process directly and will provide you with status updates.

    We sincerely apologize again for the cancellations and the extended wait. We appreciate your patience while we resolve this for you.

    Warmest regards,
    The Fork n' Film Team

    On Mon, Sep 28, 2026 at 1:44 PM Paola S <pao_pjs@yahoo.com> wrote:
    Hello, these tickets were originally paid for on October 1 2025 and I still haven’t not received a refund for both tickets meant for my mom and I. I’m going to open a claim with my bank as the claim window starts at the date of expected service for Visa. I am sending this email because I am required to attempt to contact the merchant first. If you are able to issue the refunds, it’ll save me a lot of hassle with the claims process and that would be greatly appreciated.

    Thank you.

    Sent from my iPhone

    On Aug 24, 2026, at 9:07 AM, Fork n Film <info@forknfilm.com> wrote:

    
    Hello Paola ,

    We're reaching out with an important update regarding your upcoming Fork n' Film reservation.

    Unfortunately, our Saturday, August 28 at 6:30 PM show has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.

    We understand you were looking forward to attending this event. A full refund for your tickets will be processed, and we'll send you a confirmation email as soon as your refund has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.

    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.

    Warmly,
    The Fork n' Film Team

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