Fw: Fork n' Film Los Angeles Reservation - Important Announcement

Last month, I tried to send the following message to the email that I have been corresponding with for almost an entire year now:

It is now August, which would mean that I requested my refund almost exactly 10 months ago and still have yet to receive it. I have been to Fork n' Film several times and have told many others about my positive experiences, and encouraged others to go. The last-minute cancellation of the event, poor customer service, and lack of urgency on this matter (after multiple follow-up emails) have ruined my feelings about this company and tainted my previously positive experiences. You need to refund me for my purchase.

On Monday, December 29, 2025 at 08:00:30 AM PST, Fork Film <losangeles@forknfilm.com> wrote:

Good morning Breyanna,

I’m so sorry for the continued delay and completely understand why you’re checking in. Your refund is still in progress on our end, and it hasn’t been forgotten. As soon as it’s finalized, you’ll receive a confirmation and should see it reflected on your bank statement shortly after.

Thank you so much for your patience,
Amanda

On Fri, Dec 26, 2025 at 8:53 PM breyannabanana4@aol.com <breyannabanana4@aol.com> wrote:

Good evening,

In October, we agreed upon a refund for the Nightmare Before Christmas screening that was cancelled three days before I was scheduled to attend. It is almost January and I have not received any update on the processing of my refund. May I please know the status of the refund and when I should see it reflected on my bank statement?

Thanks,

Breyanna Koopman

On Friday, October 17, 2025 at 01:21:05 PM PDT, Fork Film <losangeles@forknfilm.com> wrote:

Hello Breyanna,

Thanks so much for taking my call today. We understand that you prefer not to reschedule your event, and we’re happy to accommodate your refund request. Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation. If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Esperanza

On Thu, Oct 16, 2025 at 7:25 PM breyannabanana4@aol.com <breyannabanana4@aol.com> wrote:

I would just prefer the refund, thank you.

On Thursday, October 16, 2025 at 02:45:19 PM PDT, Fork Film <losangeles@forknfilm.com> wrote:

Hi Breyanna,

Thank you so much for touching base here. We’re excited to share that we’ll be bringing back all of our Halloween favorites for Spooky Spring Break next year! Of course including The Nightmare Before Christmas (TBA February–April)

We’d absolutely love for you to join us then, and as a thank-you for your patience, we’ll be happy to upgrade your tickets to VIP so you can experience the magic in the best way possible.

Please know we genuinely regret any inconvenience this may have caused, and we’d love the chance to make it right. Let me know if I can process the credit upgrade for you so you can reschedule for a date, time, or film that works best for you!  If you’d rather request a refund, no problem at all. With the current high volume of requests, processing may take a bit longer than usual, but rest assured, we’re on it, and we’ll keep you updated every step of the way. Just reply to this email to let us know how you’d like to move forward.

Looking forward to hearing from you!

Warmly,
Victoria
Customer Support

On Thu, Oct 16, 2025 at 2:38 PM breyannabanana4@aol.com <breyannabanana4@aol.com> wrote:

Hi,

We were really looking forward to seeing NBC and none of those movies listed are ones we would be interested in attending. May I please be refunded for my purchase?

Thank you,

Breyanna Koopman

On Wednesday, October 15, 2025 at 12:02:39 PM PDT, Fork n' Film Los Angeles <losangeles@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Polar Express 11/28/256:30PM 11/29/251:30PM 11/29/256:30PM 11/30/251:30PM 11/30/256:30PM   Grinch 12/5/256:30PM 12/6/251:30PM 12/6/256:30PM 12/6/251:30PM 12/7/256:30PM 12/12/256:30PM 12/13/251:30PM 12/14/251:30PM 12/14/256:30PM   Elf 12/19/256:30PM 12/20/251:30PM 12/20/256:30PM 12/21/251:30PM 12/21/256:30PM 12/19/256:30PM 12/20/251:30PM 12/20/256:30PM 12/21/251:30PM 12/21/256:30PM 12/26/256:30PM 12/27/251:30PM 12/27/256:30PM 12/28/251:30PM 12/28/256:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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