Re: Important Update Regarding Your Beauty and the Beast Reservation

Good day, 

I just wanted to circle back on the status of the credit to my original form of payment due to the cancelation of the dinner.

My showing was for Aug 14th. To date, I haven't received the credit since we spoke then.

Thanks

Terelle

On Fri, Aug 14, 2026, 1:59 PM Terelle Patrick <terellepatrick@gmail.com> wrote:

Thank you. I appreciate the response.

On Fri, Aug 14, 2026, 1:57 PM Fork n Film <info@forknfilm.com> wrote:

Hello Terelle,

Thank you for reaching out. We’re so sorry, especially knowing that you planned this experience to celebrate your best friend’s birthday and that she traveled to NYC for the occasion. We understand why a credit for a future show simply wouldn’t work for you.

We’ve logged your request for a refund to your original payment method. Refunds are currently taking longer than expected to process, and we’re very sorry for the additional inconvenience. We’ll send you a confirmation email as soon as your refund has been finalized.

We truly wish we could have welcomed you both for the celebration you had planned, and we’re very sorry for the disappointment this cancellation has caused.

If you have any questions, please don't hesitate to contact us.

We hope to host you in the future!

Warmly,

The Fork n’ Film Team

---

From: Terelle Patrick <terellepatrick@gmail.com>
Sent: Thursday, August 13, 2026 7:46 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Good day, unfortunately I booked this to celebrate with my best friend for her birthday. She does not live in NYC and we will not be able to accept a credit to another showing.

Can my original method of payment please be credited/refunded.

If we ever get the opportunity again and there is a show that aligns, I can pay for it on my own.

Thanks

Terelle

On Wed, Aug 12, 2026, 1:14 PM Fork n Film <info@forknfilm.com> wrote:

Hello Terelle,

We’re reaching out with an important update regarding your upcoming Beauty and the Beast reservation on August 14th at 6:30 PM. 

Unfortunately, this show has been canceled. We’re incredibly sorry for the change and any disappointment or inconvenience this may cause. We know our guests look forward to these experiences and make plans around attending, and we truly apologize that we’re unable to welcome you as planned.

You will receive a separate email with a credit code for the exact amount you paid for your tickets. The code does not expire and can be used toward a future Fork n’ Film experience, giving you the flexibility to choose the show and date that works best for you.

We would love the opportunity to welcome you back for another unforgettable evening at Fork n’ Film. Thank you for your understanding. We sincerely apologize again for the change and appreciate your continued support.

Please reply to this email to confirm you’ve received this update. If you have any questions, please don’t hesitate to reach out. Our team will be happy to assist you.

Warmly,
The Fork n’ Film Team

Good day, it has been 6 weeks since you canceled the show I booked and to date, I have not received a refund. My last email on Aug 31st went unanswered. I would love to resolve this between us but at this point, I may have to open a query with my bank. 

Please advise what the status of my refund to my original payment method is. 

Thanks

Terelle

On Mon, Aug 31, 2026, 11:06 AM Terelle Patrick <terellepatrick@gmail.com> wrote:

Good day, 

I just wanted to circle back on the status of the credit to my original form of payment due to the cancelation of the dinner.

My showing was for Aug 14th. To date, I haven't received the credit since we spoke then.

Thanks

Terelle

On Fri, Aug 14, 2026, 1:59 PM Terelle Patrick <terellepatrick@gmail.com> wrote:

Thank you. I appreciate the response.

On Fri, Aug 14, 2026, 1:57 PM Fork n Film <info@forknfilm.com> wrote:

Hello Terelle,

Thank you for reaching out. We’re so sorry, especially knowing that you planned this experience to celebrate your best friend’s birthday and that she traveled to NYC for the occasion. We understand why a credit for a future show simply wouldn’t work for you.

We’ve logged your request for a refund to your original payment method. Refunds are currently taking longer than expected to process, and we’re very sorry for the additional inconvenience. We’ll send you a confirmation email as soon as your refund has been finalized.

We truly wish we could have welcomed you both for the celebration you had planned, and we’re very sorry for the disappointment this cancellation has caused.

If you have any questions, please don't hesitate to contact us.

We hope to host you in the future!

Warmly,

The Fork n’ Film Team

---

From: Terelle Patrick <terellepatrick@gmail.com>
Sent: Thursday, August 13, 2026 7:46 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Good day, unfortunately I booked this to celebrate with my best friend for her birthday. She does not live in NYC and we will not be able to accept a credit to another showing.

Can my original method of payment please be credited/refunded.

If we ever get the opportunity again and there is a show that aligns, I can pay for it on my own.

Thanks

Terelle

On Wed, Aug 12, 2026, 1:14 PM Fork n Film <info@forknfilm.com> wrote:

Hello Terelle,

We’re reaching out with an important update regarding your upcoming Beauty and the Beast reservation on August 14th at 6:30 PM. 

Unfortunately, this show has been canceled. We’re incredibly sorry for the change and any disappointment or inconvenience this may cause. We know our guests look forward to these experiences and make plans around attending, and we truly apologize that we’re unable to welcome you as planned.

You will receive a separate email with a credit code for the exact amount you paid for your tickets. The code does not expire and can be used toward a future Fork n’ Film experience, giving you the flexibility to choose the show and date that works best for you.

We would love the opportunity to welcome you back for another unforgettable evening at Fork n’ Film. Thank you for your understanding. We sincerely apologize again for the change and appreciate your continued support.

Please reply to this email to confirm you’ve received this update. If you have any questions, please don’t hesitate to reach out. Our team will be happy to assist you.

Warmly,
The Fork n’ Film Team