Re: Immediate Refund Request for Cancelled Events (Patrice Reed-Fort)

Hi Patrice,

Thank you for taking the time to put together such a detailed summary and for providing all of the supporting documentation. We sincerely appreciate the effort you've made, and we're truly sorry for the frustration and inconvenience you've experienced.

We completely understand your concerns and recognize how disappointing it has been to have multiple events canceled while waiting months for a resolution. We also understand the financial impact this has had, and we sincerely apologize that we've fallen short of the experience and service you deserved.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. While this does not excuse the length of time you've been waiting, we do want to apologize for the lack of communication and the frustration it has caused.

Thank you for organizing all of your reservations and attaching the necessary documentation. This will help us expedite the review process. We will begin processing your outstanding refunds and will follow up with you as soon as they have been processed. At that time, we'll provide confirmation of the refunds for each applicable order.

We truly appreciate your patience and the opportunity to make this right. Again, we sincerely apologize for the delays and inconvenience you've experienced.

Warm regards,

Warmest Regards,

The Fork n' Film Team

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From: Patrice <patrice.mrf@gmail.com>
Sent: Monday, July 13, 2026 7:35 PM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: Immediate Refund Request for Cancelled Events (Patrice Reed-Fort)

 

---------- Forwarded message ---------
From: Patrice <patrice.mrf@gmail.com>
Date: Mon, Jul 13, 2026 at 7:31 PM
Subject: Immediate Refund Request for Cancelled Events (Patrice Reed-Fort)
To: Fork Film <sanfrancisco@forknfilm.com>

Dear Fork n Film Team,

I am writing to request the immediate processing of the refunds owed to me for the cancelled events listed in the spreadsheet imaged below.

To eliminate any uncertainty or delay, I have taken the time to thoroughly review my email records and credit card statements to compile a complete accounting of every outstanding refund. To expedite your processing, for each line item on the spreadsheet, I have also attached the corresponding order and ticket confirmation.

Over the past several months, I have expressed my disappointment over the repeated cancellations while remaining hopeful that Fork n Film would return to offering the immersive experiences I had genuinely enjoyed in the past. Unfortunately, that patience has been exhausted. At this point, I am no longer seeking explanations...I am simply requesting the refunds that are rightfully owed to me.

It is extremely frustrating to see Fork n Film continue marketing and selling events in other parts of the country while longstanding refund obligations to customers remain unresolved. Regardless of your current business operations, refunds for cancelled events should be treated as a top priority.

As a loyal customer, I invested significant time and money into these experiences. As a single mother, these purchases represented a meaningful financial commitment, and I should not have to spend additional time chasing refunds for events that never took place.

Please process all outstanding refunds immediately and reply to this email with confirmation that the refunds have been initiated, including the amount being refunded for each order and the expected timeframe for the funds to appear on my original method of payment.

I have provided all documentation necessary to complete this request and expect a prompt resolution.

If I do not receive confirmation that these refunds have been processed within five (5) business days, I will be forced to pursue all available remedies to get my money back.

Patrice Reed-Fort