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Re: My refund

troyreac@gmail.com · landed in info@forknfilm.com

2 messages
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  • troyreac@gmail.comto Fork n Film <info@forknfilm.com>Inbound
    10/1/2026, 7:37:53 PM

    Re: My refund

    I need an update on my refund 

    On Sat, Aug 8, 2026 at 2:58 PM Fork n Film <info@forknfilm.com> wrote:
    Hello Troyreace,

    Thank you for reaching out. We appreciate your patience.

    At this time, our San Francisco location is on pause. While we hope to return in the future, all guests with cancelled reservations will receive a refund for their tickets.

    We've received your refund request. Please note that refunds are currently taking longer than expected to process. We sincerely apologize for the delay and any inconvenience this has caused. We'll send you a confirmation email as soon as your refund has been finalized.

    We truly appreciate your patience and understanding while we work to get this resolved. If you have any questions in the meantime, please don't hesitate to reach out.

    Warm regards,
    The Fork n' Film Team
    From: Troyreace Henry <troyreac@gmail.com>
    Sent: Thursday, August 6, 2026 1:17 PM
    To: Fork n Film <info@forknfilm.com>
    Subject: My refund
     
    I have not heard back from this venue I have been waiting for almost over six months and have not heard anything back or gotten my money back. Can you let me know what the problem is?
  • info@forknfilm.comto Troyreace Henry <troyreac@gmail.com>Reply (operator)
    10/1/2026, 7:54:38 PM

    Re: My refund

    Hello Troyreace,

    Thank you for checking in regarding your refund. We understand how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.

    Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.

    We sincerely appreciate your patience, understanding, and continued kindness while we resolve this for you.

    Warmest regards,
    The Fork n' Film Team

    On Thu, Oct 1, 2026 at 12:38 PM Troyreace Henry <troyreac@gmail.com> wrote:
    I need an update on my refund 

    On Sat, Aug 8, 2026 at 2:58 PM Fork n Film <info@forknfilm.com> wrote:
    Hello Troyreace,

    Thank you for reaching out. We appreciate your patience.

    At this time, our San Francisco location is on pause. While we hope to return in the future, all guests with cancelled reservations will receive a refund for their tickets.

    We've received your refund request. Please note that refunds are currently taking longer than expected to process. We sincerely apologize for the delay and any inconvenience this has caused. We'll send you a confirmation email as soon as your refund has been finalized.

    We truly appreciate your patience and understanding while we work to get this resolved. If you have any questions in the meantime, please don't hesitate to reach out.

    Warm regards,
    The Fork n' Film Team
    From: Troyreace Henry <troyreac@gmail.com>
    Sent: Thursday, August 6, 2026 1:17 PM
    To: Fork n Film <info@forknfilm.com>
    Subject: My refund
     
    I have not heard back from this venue I have been waiting for almost over six months and have not heard anything back or gotten my money back. Can you let me know what the problem is?
    DeliveredOpenedClicked

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