Re: STILL WAITING ON REFUND 6 MONTHS LATER



Hello Brittani,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

---

From: Brittani J <bjcarter22@gmail.com>
Sent: Monday, August 24, 2026 9:25 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: STILL WAITING ON REFUND 6 MONTHS LATER

 

Hello, 

I wanted to follow up on the status of my refunds as it’s been another month. 

Thank you,

Brittani Carter

On Aug 5, 2026, at 1:49 PM, Brittani J <BjCarter22@gmail.com> wrote:

Hello,

Yes is has been a very frustrating experience to say the least. Thank you for finally reaching back out and responding to the email. While I I am still frustrated to be waiting 7+ months at this point for both the refunds. I am happy that this was at least acknowledged again and that the refunds are on their way. I will be looking forward to receiving the emails with the confirmation of the refunds. 

Thank you! 

Thank you,

Brittani Carter

On Jul 30, 2026, at 11:11 AM, Fork n Film <info@forknfilm.com> wrote:



Hi Brittani,

Thank you for reaching out, and we're truly sorry for everything you've experienced.

We completely understand why you're so frustrated. Having multiple events canceled, waiting several months for your refunds, and feeling like you haven't received the communication you deserve is understandably upsetting. We sincerely apologize for the experience you've had.

We've located the orders you referenced and can confirm that your refund requests remain on file and have not been forgotten. While we don't have an update or estimated completion date to share just yet, please know that your refunds are still being worked on, and we'll send you a confirmation email along with your refund receipts as soon as they've been finalized.

We also want to apologize for the lack of communication you've experienced over the past several months. We understand how discouraging it is to repeatedly reach out without receiving the updates you were expecting, and we're very sorry for that.

We know this isn't the resolution you were hoping for today, and we're truly sorry for the continued delay. We appreciate you taking the time to follow up again, and we appreciate your continued patience while we work to get this resolved.

If you have any additional questions, please don't hesitate to reply to this email.

Warmly,

The Fork n' Film Team

---

From: Brittani J <bjcarter22@gmail.com>
Sent: Saturday, July 25, 2026 2:11 PM
To: Fork n Film <info@forknfilm.com>
Subject: STILL WAITING ON REFUND 6 MONTHS LATER

 

Hello,


I am BEYOND frustrated and upset at this point. Both of my events were cancelled by you and I have yet to receive my refund that you have been telling me are coming by way for months. This is terrible customer service. It should not take 7 months to receive my refunds. My original show was the nightmare before christmas on October 18th and it was cancelled. I was talked into giving you another try and they transferred it to Beauty and the beast on January 2026. BOTH events were cancelled after they promised the Beauty and the Beast wouldn’t get cancelled. I also had purchased 5 tickets to How the Grinch Stole Christmas that was supposed to happen on December 6, 2025 and that event was cancelled. I was going back and forth for months with your company emailing me that my refunds are on the way and they apologized for it taking so long. They would just send me to somewhere else and they would say the same thing until you stopped responding to me at all in May 2026. I have done so many “messages” on your website and no one EVER RESPONDS BACK like it says you will. I have reached out to your instagram send dm’s and left comments that have been ignored. This is terrible. Money is tight and that is over $1500 I’m waiting to get back. Here is the information from my shows. Hopefully this gets a response and I get my refunds issued back to me ASAP!!!

ORDER# FOR NIGHTMARE BEFORE CHRISTMAS (SF) 2Z0F-M0PB-W7S AND THE GRINCH CANCELLED EVENT ORDER# 2ZDK-R9LB-HTH.

Thank you,
Brittani Carter



Hello Brittani,

Thank you for reaching out and for your continued patience. We sincerely apologize for the frustration and the extended delay in processing your refunds.

We understand your disappointment, especially given the amount of time that has passed since your events were canceled. Please know that your refund requests remain a priority, and our team is actively working through all outstanding requests as quickly as we can. We are unable to provide a specific completion date at this time, as we want to remain transparent and avoid providing a timeframe that we cannot confidently guarantee.

Your refund is on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will receive a refund confirmation for your records.

We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests for you.

Warmest regards,

The Fork n' Film Team

On Fri, Oct 2, 2026 at 6:41 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

It’s been another month with no refund. It will make 1 YEAR this month since the nightmare before Christmas even was cancelled. Can you please explain to me why it’s taking months to issue a refund? I’ve worked in retail. I’ve worked in customer service and it never took long to issue refunds we could just go in and issue it back and it will take no more than a week to receive it. My bank says all they’re waiting for is for you to go in and authorize the refunds for the two events. 

Thank you,

Brittani Carter

On Aug 27, 2026, at 10:40 AM, Fork n Film <info@forknfilm.com> wrote:



Hello Brittani,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

---

From: Brittani J <bjcarter22@gmail.com>
Sent: Monday, August 24, 2026 9:25 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: STILL WAITING ON REFUND 6 MONTHS LATER

 

Hello, 

I wanted to follow up on the status of my refunds as it’s been another month. 

Thank you,

Brittani Carter

On Aug 5, 2026, at 1:49 PM, Brittani J <BjCarter22@gmail.com> wrote:

Hello,

Yes is has been a very frustrating experience to say the least. Thank you for finally reaching back out and responding to the email. While I I am still frustrated to be waiting 7+ months at this point for both the refunds. I am happy that this was at least acknowledged again and that the refunds are on their way. I will be looking forward to receiving the emails with the confirmation of the refunds. 

Thank you! 

Thank you,

Brittani Carter

On Jul 30, 2026, at 11:11 AM, Fork n Film <info@forknfilm.com> wrote:



Hi Brittani,

Thank you for reaching out, and we're truly sorry for everything you've experienced.

We completely understand why you're so frustrated. Having multiple events canceled, waiting several months for your refunds, and feeling like you haven't received the communication you deserve is understandably upsetting. We sincerely apologize for the experience you've had.

We've located the orders you referenced and can confirm that your refund requests remain on file and have not been forgotten. While we don't have an update or estimated completion date to share just yet, please know that your refunds are still being worked on, and we'll send you a confirmation email along with your refund receipts as soon as they've been finalized.

We also want to apologize for the lack of communication you've experienced over the past several months. We understand how discouraging it is to repeatedly reach out without receiving the updates you were expecting, and we're very sorry for that.

We know this isn't the resolution you were hoping for today, and we're truly sorry for the continued delay. We appreciate you taking the time to follow up again, and we appreciate your continued patience while we work to get this resolved.

If you have any additional questions, please don't hesitate to reply to this email.

Warmly,

The Fork n' Film Team

---

From: Brittani J <bjcarter22@gmail.com>
Sent: Saturday, July 25, 2026 2:11 PM
To: Fork n Film <info@forknfilm.com>
Subject: STILL WAITING ON REFUND 6 MONTHS LATER

 

Hello,


I am BEYOND frustrated and upset at this point. Both of my events were cancelled by you and I have yet to receive my refund that you have been telling me are coming by way for months. This is terrible customer service. It should not take 7 months to receive my refunds. My original show was the nightmare before christmas on October 18th and it was cancelled. I was talked into giving you another try and they transferred it to Beauty and the beast on January 2026. BOTH events were cancelled after they promised the Beauty and the Beast wouldn’t get cancelled. I also had purchased 5 tickets to How the Grinch Stole Christmas that was supposed to happen on December 6, 2025 and that event was cancelled. I was going back and forth for months with your company emailing me that my refunds are on the way and they apologized for it taking so long. They would just send me to somewhere else and they would say the same thing until you stopped responding to me at all in May 2026. I have done so many “messages” on your website and no one EVER RESPONDS BACK like it says you will. I have reached out to your instagram send dm’s and left comments that have been ignored. This is terrible. Money is tight and that is over $1500 I’m waiting to get back. Here is the information from my shows. Hopefully this gets a response and I get my refunds issued back to me ASAP!!!

ORDER# FOR NIGHTMARE BEFORE CHRISTMAS (SF) 2Z0F-M0PB-W7S AND THE GRINCH CANCELLED EVENT ORDER# 2ZDK-R9LB-HTH.

Thank you,
Brittani Carter