SuperTix

Hello,

I see that Hocus Pocus opened up in New York for October 17th and I’m trying to book for the 6pm show but it either says my code doesn’t work for the credit we got or it’s just simply not applying it. Can you help me book 2 for this show? Both classic menu, 1 alcoholic, 1 nonalcoholic.

Thanks,

Zayne Piper

On Aug 14, 2026, at 4:22 PM, Fork n Film <info@forknfilm.com> wrote:

Hello Zayne,

We’re so sorry. We know you’re coming from out of state and have already booked a hotel around your plans to attend, which makes this especially disappointing.

Unfortunately, the August 14th show has also been canceled, so we aren’t able to move your reservation to that date. We’re truly sorry we can’t offer you that option.

The credit we issued can be used at any Fork n’ Film location and does not expire, so we hope there will be another opportunity for us to welcome you in the future.

We know this isn’t the outcome you were hoping for, and we’re very sorry for the disruption to your plans.

Please let us know if you have any questions, we're happy to help.

Warmly,

The Fork n’ Film Team

From: Zayne Piper <zaynepiper1@gmail.com>
Sent: Thursday, August 13, 2026 9:32 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

Oh no! Can we book for Friday, February 14th instead? We are coming from out of state and got a hotel and everything just for this…

On Aug 13, 2026, at 11:47 AM, Fork n Film <info@forknfilm.com> wrote:

Hello Zayne,

We’re reaching out with an important update regarding your upcoming Beauty and the Beast reservation on August 15 at 6:30 PM.

Unfortunately, this show has been canceled. We’re incredibly sorry for the change and any disappointment or inconvenience this may cause. We know our guests look forward to these experiences and make plans around attending, and we truly apologize that we’re unable to welcome you as planned.

You will receive a separate email with a credit code for the exact amount you paid for your tickets. The code does not expire and can be used toward a future Fork n’ Film experience, giving you the flexibility to choose the show and date that works best for you.

We would love the opportunity to welcome you back for another unforgettable evening at Fork n’ Film. Thank you for your understanding. We sincerely apologize again for the change and appreciate your continued support.

Please reply to this email to confirm you’ve received this update. If you have any questions, please don’t hesitate to reach out. Our team will be happy to assist you.

Warmly,
The Fork n’ Film Team

Admin Panel

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