Hello, 

I am reaching out to this email address after my attempt to contact the Los Angeles email address previously used in my correspondence with Fork n’ Film was returned as undeliverable.

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From: Penunuri, Lisa <lpenunuri@fullerton.edu>
Sent: Tuesday, October 6, 2026 6:00 AM
To: Fork Film <losangeles@forknfilm.com>
Cc: Rachel Penunuri💋💄👠💅🎉 <pennielove@hotmail.com>; Penunuri, Rachel <rpenunuri@Fullerton.edu>
Subject: Follow-Up Regarding January Cancellation and Refund

 

Hello,

I am following up regarding my reservation for the Beauty and the Beast event that was canceled by Fork n’ Film in January.

At the time of the cancellation, I requested a full refund. In response, Sierra offered me a 100% coupon for the full value of my tickets and specifically stated that the coupon would not expire. I have included our original correspondence below for reference.

After reviewing Fork n’ Film’s published refund policy, I also see that when an event is canceled by Fork n’ Film, ticket holders are offered a full refund or credit toward a future event.

Since my event was canceled by Fork n’ Film and I originally requested a full refund, I would appreciate your assistance in processing the refund for the full amount I paid. If for some reason a refund cannot be processed, I would alternatively ask that the 100% non-expiring credit offered to me by Sierra be issued for the full value of my tickets.

I would greatly appreciate your help in resolving this matter. Please let me know if you need my original order number, receipt, or any additional information to locate the reservation.

Thank you very much for your assistance, and I look forward to hearing from you.

Warm regards,
Lisa Penunuri
714-351-2531

1233 N Andrea Lane

Anaheim,  CA 92807

 

 

 

From: Fork Film <losangeles@forknfilm.com>
Sent: Friday, January 16, 2026 8:23 AM
To: Penunuri, Lisa <lpenunuri@fullerton.edu>
Subject: [External] Re: Important Announcement Please Reply

 

Hello Lisa! Thank you for getting back to us. We completely understand how disappointing this cancellation is, and we know you were looking forward to attending. Please know that the decision to cancel your event was not made lightly. I understand

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Hello Lisa!

 

Thank you for getting back to us. We completely understand how disappointing this cancellation is, and we know you were looking forward to attending. Please know that the decision to cancel your event was not made lightly.

 

I understand that you had purchased these tickets for a friend from out of town and are unable to reschedule. Instead, I would be more than happy to provide you with a 100% coupon for your tickets. Coupons do not expire, so you can hold onto it for as long as you need until your friend is back in town. 

 

Once again, we truly apologize for the cancellation. Take some time to think over the coupon offer, and let me know what you decide. I look forward to hearing from you!

 

Warm regards,

Sierra

 

On Tue, Jan 13, 2026 at 9:10 PM Penunuri, Lisa <lpenunuri@fullerton.edu> wrote:

Hello, 

 

Wow this is disappointing. I had reserved this for a friend that was going to be in town for this weekend. I would like a full refund since she won’t be here again for a long time. 

 

Thank you, 

Lisa Penunuri 

 

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From: Fork n' Film Los Angeles <losangeles@forknfilm.com>
Sent: Monday, January 12, 2026 11:41:05 AM
To: Penunuri, Lisa <lpenunuri@fullerton.edu>
Subject: Important Announcement Please Reply

 

CSUF external service. Use caution and confirm sender.

 

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Important Announcement   Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Beauty and the Beast this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

 

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