Re: Refund



Hi,

Thank you for reaching out, and we sincerely apologize for the delay regarding your refund for the canceled Ratatouille experience on May 17th.

We completely understand wanting an update on the timeline, and we appreciate your patience and understanding that refunds can take time. We’re very sorry that you’ve been left waiting and that we haven’t been able to provide clearer communication sooner.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding refund requests. We sincerely apologize for the inconvenience this has caused.

Thank you for providing your order number 3041-KKC9-2PT. We’ve noted your request and are following up with our team regarding the status of your refund. We’ll reach back out as soon as we have an update.

Thank you again for your patience and understanding. We truly appreciate it.

Warmest regards,
The Fork n’ Film Team

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From: Kierstin Sunderland <kierstinpheobes@gmail.com>
Sent: Friday, July 17, 2026 9:33 AM
To: Fork n Film <info@forknfilm.com>
Subject:

 

Hi I booked for Ratatouille on May 17th 

But the event was canceled. I was just trying to get a time frame on my refund. I understand that refunds do take longer. But I would just like an update on 

when I can expect a refund.

 My order number was 

3041-KKC9-2PT