Fwd: Please reply: Fork n' Film Reservation - Important Update

From: Sheila N <SheilaNS.06@gmail.com>
Date: May 19, 2026 at 11:08:46 AM EDT
To: Film Fork <newyork@forknfilm.com>
Subject: Fwd: Please reply: Fork n' Film Reservation - Important Update



Hi,

I would please like my refund for this event. I have been reaching out for several days now. Thank you

Begin forwarded message:

From: Sheila N <SheilaNS.06@gmail.com>
Date: May 13, 2026 at 4:01:04 PM EDT
To: Film Fork <newyork@forknfilm.com>
Subject: Re: Please reply: Fork n' Film Reservation - Important Update



Hi,

That also makes 0 sense to me as I know people who purchased after me and aren’t being affected so it’s somehow only my ticket? I checked in with those people who did not receive that first email & only got the one email confirming the address. This is completely unacceptable as I purchased this well in advance. 

On May 13, 2026, at 3:09 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Sheila,

Thank you for reaching out and for your patience while we look into this! I’m happy to clarify what is happening so there isn't any confusion.

To be clear, the event on May 16th is not cancelled. However, we experienced a technical system error that unfortunately released more tickets than our venue is safely able to accommodate. To be as fair as possible, we prioritized those who purchased their tickets first.

Regrettably, because your booking was among the later purchases, it was affected by this overbooking. I am so incredibly sorry for the conflicting emails and for the disappointment this causes, as I know how much you were looking forward to the show.

We are working hard to make this right for our affected guests. We still have availability for May 17th at 1:30PM if you and your guest are avialble to join us. Please let us know, and thank you again for your understanding.

Warm regards,
Sam
Customer Support

On Tue, May 12, 2026 at 4:05 PM Sheila N. Salcedo <sheilans.06@gmail.com> wrote:

Hi Sam,

I hope all is well. I received two emails for the May 16th show which was a cancellation then another mentioning the directions and information for the same May 16th show. I was going with another person who only received the directions and information so I would like to know what’s happening. Thank you

On Tue, May 12, 2026 at 2:10 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Sheila,

Thank you so much for getting back to us. We completely understand that the May 17th date doesn't work for everyone's schedule.

We will get right on this for you! I'll start processing your refund now and will follow up with a confirmation receipt as soon as it's finalized.

We truly hope to have the chance to host you at a future event!

Warm regards,

Sam

Customer Support

On Mon, May 11, 2026 at 2:58 PM Sheila N <sheilans.06@gmail.com> wrote:

Hi,

I’d like a refund for my ticket as May 17th does not work for me. Thank you. 

On May 11, 2026, at 3:45 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Fork n' Film Guests,

We hope this email finds you well. We’re reaching out with our sincere apologies, as an unexpected system error led to an overbooking for your upcoming event, and we are not able to host your reservation at the original time of May 16th at 6:30 PM. We understand how disappointing and frustrating this may be, and we are truly sorry for the inconvenience.

We would still absolutely love the opportunity to host you and can accommodate you at our May 17th show.  Please let us know if either of these times works for you, and we’ll take care of the rest.

• May 17 at 1:30pm
• May 17 at 6:30pm

If you’re unable to attend on May 17th, we completely understand. We’re happy to provide you with a credit so you can book a future show of your choice at no additional cost, whenever it’s most convenient for you.

We truly appreciate your patience and understanding, and we’re very sorry again for this experience. We hope to still have the chance to host you soon.

Warm regards,
The Fork n' Film Team