SuperTix

Hello Fork N Film Team,

I am contacting you once again regarding my outstanding refund for a show that was cancelled not once, but twice.

Following the second cancellation in August, I was informed that the show had been cancelled indefinitely and that a full refund would be issued. It is now October, and I have received neither my refund nor any communication explaining the delay.

This is completely unacceptable.

You have had more than enough time to process refunds for an event that you cancelled. Customers should not have to repeatedly follow up to recover money for services that were never provided.

At this point, I am requesting that my full refund be processed within five business days of this email, along with written confirmation that it has been issued.

If I do not receive confirmation within that timeframe, I will have no choice but to pursue additional action, including disputing the charge with my credit card company, filing a formal consumer complaint with the appropriate authorities, and documenting my experience through public consumer review platforms.

I have been more than patient, but I am no longer willing to accept further delays or vague promises of reimbursement.

I expect this matter to be handled promptly and professionally, without the need for further escalation

Amanda Lane

On Sat, Aug 8, 2026 at 10:19 AM Fork n Film <info@forknfilm.com> wrote:

Hello Amanda,

Thanks so much for checking in. We don’t have a specific ETA to share just yet, but your refund request is still being processed. We’ll be sure to send you a confirmation as soon as it has been completed.

We truly appreciate your continued patience.

Warmly,

Esperanza

From: Amanda Lane <amamdal1981@gmail.com>
Sent: Saturday, August 8, 2026 7:41 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

Thank you, do you have an ETA when refunds will be processed?

On Mon, Aug 3, 2026 at 12:05 PM Fork n Film <info@forknfilm.com> wrote:

Hello Amanda,

Thanks so much for reaching out. We do not have an update on when Fork n' Film will be back in Arizona. We appreciate your understanding and support.

Please let us know if you have any questions. We're happy to help.

Warmest regards,

Esperanza

Customer Support

From: Amanda Lane <amamdal1981@gmail.com>
Sent: Friday, July 31, 2026 2:10 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Upcoming Reservation

Do you have a date when the Scottsdale location will resume?

On Fri, Jul 31, 2026 at 2:09 PM Fork n Film <info@forknfilm.com> wrote:

Dear Amanda,

We're reaching out with an important update regarding your upcoming Fork n' Film reservation in Scottsdale this August.

We want to be transparent with you. Due to significant operational changes, our Scottsdale events have been canceled, and our Scottsdale operations are currently on pause. We sincerely apologize for the disappointment and any inconvenience this may cause.

Because your event was canceled by Fork n' Film, your refund request has already been logged. Please note that refunds are currently taking longer than expected to process. We'll send you a confirmation email along with your refund receipt as soon as your refund has been finalized.

We truly appreciate your patience and understanding during this time. If you have any questions or need further assistance, please don't hesitate to reply to this email, and we'll be happy to help.

Warm regards,

The Fork n' Film Team

Admin Panel

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