Refund Queue
CS submits → Owner approves (queues) → Operator fires when cash flow allows.
Approved · pending fire
$670.64
Stripe pending
$670.64
Wix manual pending
$0.00
Fired · last 30d
$153.30
| Requested | Customer | Order | Source | Show | Amount | Credit | Reason | Status | Decide |
|---|---|---|---|---|---|---|---|---|---|
| Aug 10, 7:13 PM | Victoria Page vpagere@gmail.com | ST-FNF-6L8R-M64P | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 7:12 PM | Torrey Burch torreyburchh@gmail.com | ST-FNF-8YZ3-BW24 | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 7:11 PM | Talia Perera perera507@aol.com | ST-FNF-XYNZ-C589 | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Approved | refunded 8/11/2026 | |
| Aug 10, 7:10 PM | Stacy Arellano searellano1991@outlook.com | ST-FNF-7WG6-3C6E | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 7:08 PM | Skyla Morgan skylasymone3@gmail.com | ST-FNF-L9RJ-VK56 | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 7:07 PM | Mikkia Massey masseymikkia@gmail.com | ST-FNF-TJEE-2N5Q | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Approved | refunded 8/11/2026 | |
| Aug 10, 7:06 PM | Germain Tejeda germaint2001@gmail.com | ST-FNF-6J8A-2XRE | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 7:04 PM | Gabriel Araujo jgabriel78pa@gmail.com | ST-FNF-PXCB-XZZH | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 7:03 PM | catalina Mejia catalinam.15@gmail.com | ST-FNF-53H5-5SKB | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 7:01 PM | Ariela Gomez apgomez355@gmail.com | ST-FNF-XWYF-Q7FJ | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 7:00 PM | April Santana santanaapril726@gmail.com | ST-FNF-RRZH-D2N2 | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 6:55 PM | Angela Burch angela.burch@me.com | ST-FNF-28P3-CPS2 | Stripe | Coco (Los Angeles, 2026-09-12) | $10.95 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Aug 10, 6:51 PM | Alexis Castaneda avatarfanac@gmail.com | ST-FNF-2NS4-2GBJ | Stripe | Coco (Los Angeles, 2026-09-12) | $21.90 | — | Error occurred during purchase; customer was not charged for tickets, only charged for booking & taxes | Approved | refunded 8/11/2026 |
| Jul 15, 4:55 PM | Willy Chery willychery20@icloud.com | ST-FNF-HXJ6-MJW9 | Stripe | Ratatouille (Los Angeles, 2026-07-18) | $224.46 | — | Guest experience was cancelled due to overbooking; unable to reschedule at this time prefers refund; show was cancelled the same date as solo ticket was purchased | Pending | |
| Jul 15, 4:38 PM | Kathleen Carrera kathleencarrera1@gmail.com | ST-FNF-F32D-QUC3 | Stripe | Ratatouille (Los Angeles, 2026-07-18) | $448.93 | — | Guest req a refund instead of the offerred reschedule; became upset after receiving cancelation notice and subsequently receiving auto emails confirming show details. | Rejected | rejected 8/4/2026 |
| Jun 29, 6:59 PM | Cesar Camarillo gcesar2319@gmail.com | ST-FNF-NSR4-3AX6 | Stripe | Shrek (Portland, 2026-07-05) | $409.98 | — | Show cancelled: FNF no longer in PDX | Pending | |
| Jun 24, 4:58 PM | Lisa Deboer lisadeboer@yahoo.com | ST-FNF-LRGA-LRLU | Stripe | Shrek (Los Angeles, 2026-06-27) | $673.39 | — | Guest was offered alternative dates; not able to attend because she's traveling for this event; declined credit, guest req refund instead | Rejected | rejected 7/18/2026 |
| Jun 18, 8:29 PM | Becky Powers beckypowers2064@yahoo.com | ST-FNF-SDVW-DMWX | Stripe | Ratatouille (Dallas, 2026-06-19) | $443.80 | — | FNF CX original show; guest declined all other dates; req refund via email thread | Pending | |
| Jun 17, 7:26 PM | Paul Choi pechoi181@yahoo.com | ST-FNF-KJRU-7A62 | Stripe | Shrek (Los Angeles, 2026-06-27) | $224.46 | — | Unable to attend reschedule date - Visiting LA and lives in Virginia | Pending | |
| Jun 17, 5:26 PM | Summer Martin joshi smmrmrtn@yahoo.com | ST-FNF-KSQ5-C3AB | Stripe | Ratatouille (Los Angeles, 2026-07-10) | $448.93 | — | FNF CX 7/11 event; Guest traveling to LA for this event; plane does will not arrive on time for 7/10 event | Rejected | rejected 7/18/2026 |
| Jun 16, 7:08 PM | Amaya Hall amayamichelle922@gmail.com | ST-FNF-8ERJ-4UUV | Stripe | The Princess and the Frog (New York, 2026-06-20) | $446.37 | — | Original date cancelled; guest cannot attend this show; declined to reschedule, guest is from out of town | Pending | |
| Jun 15, 6:54 PM | Sonya Tanori higashino sonjies629@icloud.com | ST-FNF-UN5N-ZKSF | Stripe | The Princess and the Frog (Los Angeles, 2026-06-12) | $1390.58 | — | Rescheduled event - guest is not interested in rescheduling | Pending | |
| Jun 10, 8:20 PM | Shaira Rose Cruz shairacruz0728@gmail.com | ST-FNF-4S5A-MGRW | Stripe | The Princess and the Frog (New York, 2026-06-14) | $446.37 | — | Declined to RSC; This was for a bday celebration; guests are moving out of state. Purchased on ST. | Pending | |
| Jun 10, 6:38 PM | David Moore davemoore1218@gmail.com | ST-FNF-LC3L-ULDE | Stripe | Princess and the Frog (Los Angeles, 2026-06-13) | $448.93 | — | Cannot reschedule - Tickets purchased on ST | Pending | |
| Jun 9, 8:25 PM | Samaira Hammond samairahammond@gmail.com | ST-FNF-PH8L-GLHP | Stripe | The Princess and the Frog (New York, 2026-06-14) | $446.37 | — | Cannot reschedule, prefers refund. | Pending | |
| Jun 1, 6:21 PM | Teresa Anderson tanderson@lindsey.com | ST-FNF-P4D5-YPDL | Stripe | Ratatouille (Dallas, 2026-05-31) | $514.17 | — | Accidental purchase; refund per Chess | Approved | refunded 6/9/2026 |
| Jun 1, 6:06 PM | Teresa Anderson tanderson@lindsey.com | ST-FNF-VMDP-XA7J | Stripe | Ratatouille (Dallas, 2026-05-31) | $736.07 | — | Accidental purchase; refund per Chess | Approved | refunded 6/9/2026 |
| Jun 1, 6:06 PM | Teresa Anderson tanderson@lindsey.com | ST-FNF-BS68-ATCC | Stripe | Ratatouille (Dallas, 2026-05-31) | $736.07 | — | Accidental purchase; refund per Chess | Rejected | rejected 6/1/2026 |
| May 14, 8:10 PM | Aileen Moreira francescadduncan@gmail.com | ST-FNF-DC9L-EASB | Stripe | Ratatouille (Los Angeles, 2026-05-29) | $1.10 | — | Doesn't want to reschedule | Rejected | rejected 6/9/2026 |
| May 13, 9:56 PM | Davy Stevens david@ipcnaples.com | ST-FNF-SKNP-8TUF | Stripe | The Princess and the Frog (New York, 2026-06-20) | $669.55 | — | Guest accidentally double booked :/ | Approved | |
| May 12, 11:36 PM | francesca duncan francesca@forknfilm.com | ST-FNF-EYSM-KV8Z | Stripe | Lilo & Stitch (New York, 2026-05-24) | $1.09 | — | Test booking | Approved |